ServiceNow Guru » ServiceNow Consulting Scripting Administration Development

• Open Google Map from a Location Record

  T his week I’m blogging from Knowledge13 in Las Vegas! So far it’s been a fantastic conference with lots of great content and it’s been fun to meet with so many people interested in improving their ServiceNow implementation. I’m really looking forward to the Fred Luddy keynote this morning. Jacob Andersen and I are here [...]

• Join Crossfuze and BDNA at Knowledge13!

  C rossfuze Solutions and ServiceNowGuru are proud to partner with BDNA at the upcoming ServiceNow Knowledge13 conference! We’ve developed some groundbreaking integrations with BDNA’s Technopedia and Normalize products that finally give you the tools to deploy an effective, easy-to-manage asset management solution in ServiceNow. Come and visit us at the conference to find out more [...]

• Delete or Update Activity log and Journal Field Entries

  S erviceNow includes the ability to provide a full audit and journal history of records in the system. This is an extremely useful feature, but there are times when you need to override this audit process. Some examples may include a technician accidentally entering IT-only work notes into the customer facing ‘Additional comments’ field on [...]