Achieve speed and agility with our ServiceNow Turnkeys
Gain a competitive edge using Crossfuze’s user-inspired and user-approved Turnkeys and Integrations.
You could risk months designing all of your ServiceNow processes and applications from scratch with no assurances. Alternatively, you can leverage rare ServiceNow insight and take advantage of Crossfuze’s ready-to-use development code.
Jumpstart your development work
You don’t need to reinvent the wheel. Crossfuze’s world-renowned Turnkeys are UAT (User Acceptance Testing) ready in days and significantly reduce configuration costs.
Our Turnkeys will get you 80% of the way there, with a few clicks of the mouse. When your development work is accelerated for you, you can focus on just the 20% that requires your creative touch.
Our Turnkeys and Integrations will instantly activate powerful, valuable functionalities, from optimized Incident Management to metrics reporting to scheduled ticket closure functions.
Crossfuze Turnkeys and Integrations are ready-to-implement, comprehensive solutions that will save you months of development time.
The choice is obvious: You simply cannot beat solutions that are user-inspired, user-tested, and user-approved.
- Incident Management
- Problem Management
- Change Management
- Facilities Management
- Knowledge Management
- Service Catalog
- Content Management
- Human Resources
- Asset Management
- CMS Premium Themes
- Product Portfolio Suite
- Business Services Tracker
Incident Management: More help for your Service Desk
Get end users back on their feet, and make life easier for system admins. Track the revealing facts that will help you drive continuous improvements. And that’s just the beginning.
- Comprehensive incident management process
- Better reporting on mission-critical metrics
- Scheduled ticket closure, resulting in less orphaned tickets
- More than 500 configurations with unique upgrades & customizations
Problem Management: The Rx for chronic incident pain
Get to the bottom of root causes. Speed up the resolution process. Take advantage of automation. And expedite your evolution into an ITIL-powered organization.
- Automatic trend analysis and alerts to what’s coming with Trendwatcher™
- Automatic creation of KB articles with workarounds, providing rapid dissemination of info
- Rapid dissemination of up-to-date problem data
- Automatic communication of workarounds
- Tight integration between Incident, Problem, KB & Request
- Better use of your Knowledge Base
- And more …
Change Management: A powerful tool for chaos prevention
Bring order to the challenging world of change. Collect valuable intelligence. Make life easier on your techs. And keep your company out of the chaos lane. Let’s face it: if the engineers won’t use it, it doesn’t matter. We’ve built this turnkey with engineers in mind.
- Enhanced Change Management dashboard
- Easy Change Management roll-back process
- Comprehensive notification system
- Extensive, customizable template library
- Vastly improved data collection
- More than 200 unique customizations & upgrades
- Plus a big, built-in bonus for techs: Less red tape!
Facilities Management: The request resolution revolution starts here
Upgrade your approach to request resolution. Implement ITIL best practices. Make your Help Desk, system admins, and company employees more productive. It all comes with the territory with our innovative FM Turnkey.
- Predefined process designed specifically for FM
- Automatic assignment routing
- Improved tracking & reporting
- Custom SLAs for facilities-related tasks
- More than 250 configurations ready for testing & implementation
Knowledge Management: A historic first for ServiceNow
Provide the right information to the right people at the right time. Streamline workflows and approvals. Improve usability, security, and version control. And take advantage of the best ServiceNow search tool around: Dynamic Knowledge Search.
- Built-in groups to restrict KB visibility only to those that need it, leveraging a single document
- Work-in-progress version with delayed publishing
- A comprehensive KM solution
- Custom features & functionality
- Flexible & extensible
- Powered by years of best practices
- More than 200 unique configurations included
Service Catalog: A high-performance engine for catalog administration
Simplify ordering, communication and fulfillment. Improve security and onboarding. Take advantage of a wealth of best practices and updates. And streamline the entire catalog administration process.
- More than 200 proven updates
- Innovative requested item process to reduce confusion & downtime
- Catalog draft & request copy to save time
- Complete notification system for order fulfillment
- Comprehensive security
Content Management: A big step up from the default CMS
Help customers find the solutions they need. Simplify interactions with ServiceNow. Build an ESS portal without specialized tools and expertise. And improve the entire CMS experience.
- Responsive design, so it works on any phone or tablet
- Pre-built CMS pages
- Tight integration with your KB & service catalog
- Dynamic CSS style sheets
- Instant Search
- Over 250 customizations
- A comprehensive CMS solution that’s a big leap from default mode
Human Resources: HR life simplified
Let employees make requests right through the service catalog. Simplify the production and management of case records. Get the up-to-date intelligence you need to improve employee morale. And bring structured ITIL order to the entire request process.
- Intuitive, predefined request management process
- KB article display at time of request, decreasing cases
- Auto assignment rules for efficient triage
- Over 500 unique upgrades & customizations
- Separate, secure table for HR request storage
- Powerful Service Desk tools for resolving HR cases
- Dynamic org charts & better HR intelligence
- Ready for testing & implementation
Asset Management: The control you need for maximum performance
Link your asset and procurement management process with CMDB items. Track key metrics, and get more control over the entire asset management process with unique tools and best practices.
- Asset models & counters
- Virtual inventory room to handle those virtual assets
- Software counts
- Install counts
- Terms & conditions
- Advanced asset reports & more
CMDB: A big step up from the baseline
Get a simple, easy-to-use interface for working with CIs. Zero in on relevant CMDB information. Reveal connections between incidents, tasks, and outages. And generate the intelligence you need to really move the needle.
- CI security, ensuring that only the right people can edit or delete CIs
- Enhanced intelligent security
- More powerful business services
- Better reporting
- Exclusive Task Outages feature, representing a major ServiceNow enhancement
SDLC: The smart way to manage the lifecycle
Promote a comprehensive SCRUM-based workflow. Ensure process compliance. Make it easier to integrate with incident management and other processes. And boost the basic SDLC functionality of ServiceNow.
- Convenient menu actions
- Story approvals, intelligent rejection rollbacks & more
- Auto-generation of development & testing sub-tasks
- Flexible configuration support for Agile & Waterfall
- And more…
CMS Premium Themes: Ready to use right out of the box
Purchase one of our existing themes, and skip the hassle of creating new themes from scratch. You’ll save time and money you can use on all the other projects on your plate.
- A variety of premium themes available
- Easy to install & customize
- Ready to use right out of the box
Product Portfolio Suite: Boosting PMO efficiency and performance
Improve your management of demand and resource allocation. Get better reports. And make it easier for your PMO to get more done every day.
- Custom-demand intake form
- Rule-based dashboard views
- Custom automated notifications
- Sort & report on specific portfolio demands
- Common set of planning template designs
- Early warning indicator for resource allocation & demand
Business Services Tracker: Giving you the big-picture status of every business service
Check the status of all of your enterprise services at a glance. Make smart resource allocations. And maximize your service uptime.
- Red, yellow and green status tiles for all of your services
- Simplified views for mobile device access
- Single click to pull up key details and data
- Multidimensional, hierarchical views to understand extent of an outage
- Access to quick list of useful actions
- Intuitive configuration customizations and filtering options
Get the Crossfuze Roadmap Overview
Keep your ServiceNow stakeholders on track with a comprehensive, easy-to-communicate roadmap.
Let Crossfuze help you communicate the when, what, who and where of your Enterprise Service Management milestones
What the Industry is Saying About Crossfuze
Crossfuze is easy to work with. They add tremendous value with their experience and creativity with ServiceNow. The best part is that they know how to maximize the ServiceNow platform. They stick to the schedule, even when there are unexpected curves in the road. They always will go out of their way to provide a great experience.Manager of ERP Systems
Crossfuze rescued the project without affecting the original timeline. The last rollout and double upgrade were the most efficient, best executed upgrade of any platform I have been involved in over my 15+ years working in Service Management.Global ITSM Manager
Working with Crossfuze is one of the joys of my development life. They consistently suggest solutions to problems that I would not have considered—and the solutions delivered are easy to maintain and to enhance. Their ‘value-add’ is extremely high.Mary Barrett