Successfully implementing ServiceNow could be the biggest win of your career

Claim an Early ServiceNow Victory

Installing ServiceNow will test your project management skills. It’s a lot for one person to manage user and leadership expectations let alone numerous enhancements to workflows.

You also know that with an enterprise project failure rate of 75%, there is risk. This exposes you to disappointment, backlash from critics, and scrutiny from your boss. On the flip side, successfully implementing ServiceNow could be the biggest win of your career.

ServiceNow unifies workflows under a single, comprehensive management platform delivering visibility, optimizing costs, and modernizing services. You know that, but you need to prove that to others, and prove it quickly… you need an early victory.

ServiceNow implementation works best when it’s supported by a team that uses inventive thinking. Crossfuze has helped hundreds of companies evaluate and avoid the many risks along their ServiceNow journey.

We look at the enterprise with an architectural and functional mastery of ServiceNow. In short, we know it from the ground up. This allows us to come back with ideas you may not have considered and thus hidden value to uncover new profits. This gives you a win.

How to Fuel Your Victory Engine

Achieve incremental victories.

Upper management likes to see implementations within 90 days—we get it, and we help you deliver. Our methodology emphasizes getting systems up and running one at a time, so you’re continually building on past accomplishments and driving your own wins that further optimize the investment you made in ServiceNow.

Shorten the learning curve: Crossfuze will save your staff many frustrating, wasted hours trying to reinvent the wheel. We build outcomes on the shoulders of those before you.

Benefit from the Crossfuze Quickfuze Suite: Boosting the performance of an already best-in-class platform isn’t easy. Thankfully, we’ve developed Quickfuze applications that add meaningful capabilities onto your existing ServiceNow platform. Our ready-to-use code activates powerful, valuable functionalities, including optimized incident management processes, metrics reporting, and scheduled ticket closure functions in days or weeks rather than months. Crossfuze Quickfuze applications are user-inspired, user-tested, and user-approved.

Free up internal resources: Upper management frequently makes the case that you should use in-house resources first. But you can show that your in-house teams could be working on more general projects if ServiceNow specialists were in the picture. If safety, speed, and scalability matter to your company, this is an easy one.

Ensure success: ServiceNow offers a standard process for surveying new clients to rate their service experience and makes these scores available through its PartnerNow service. Crossfuze consistently earns among the highest CSAT scores. And if that isn’t enough, ask us about our project guarantee—the only one offered in the world.

10 Pillars of Customer Service Management Success eBook. Get it Today!

Are you struggling to find a balance between improving operational efficiency and reducing costs? Perhaps improving agent performance and customer satisfaction ratings is on your radar? Modernizing customer service to meet both internal and external demands and expectations is no easy feat. Download the 10 Pillars of Customer Service Management Success to gain meaningful wins as you journey to CSM success. The book is free, and written specifically for forward-thinking leaders just like you who are committed to developing and executing an ambitious vision for CSM.

ServiceNow Success for CIOs

What the Industry is Saying About Crossfuze

Crossfuze is easy to work with. They add tremendous value with their experience and creativity with ServiceNow. The best part is that they know how to maximize the ServiceNow platform. They stick to the schedule, even when there are unexpected curves in the road. They always will go out of their way to provide a great experience.

Manager of ERP Systems

Global Food Products company

Crossfuze rescued the project without affecting the original timeline. The last rollout and double upgrade were the most efficient, best executed upgrade of any platform I have been involved in over my 15+ years working in Service Management.

Global ITSM Manager

Global Consumer Products Company

Working with Crossfuze is one of the joys of my development life. They consistently suggest solutions to problems that I would not have considered—and the solutions delivered are easy to maintain and to enhance. Their ‘value-add’ is extremely high.

Mary Barrett

Application Architect, County of Ventura

© Crossfuze 2017

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