IT Service Management
Supercharge your IT Service Management
More business processes, resources, and assets than ever are being implemented and managed under the umbrella of enterprise-wide IT Service Management. This transformative service delivery model is enabling organizations across all sizes and all industries to dramatically lower costs and exceed user expectations. Requirements in today’s ultra-competitive and global markets include automation, scalability, and agility. ServiceNow is the world’s most powerful answer to the question of delivering modern ITSM.
Crossfuze is here to guide you in optimizing your ServiceNow decision. That’s the sole reason for our existence, and we have the experience, expertise, and insights to back up our ServiceNow work. You don’t have to risk transitioning to an ITSM delivery model when Crossfuze is at your side.
Transform your enterprise through cloud-based ITSM
The cloud-based ServiceNow ITSM platform is unlike any other IT project you’ve tackled; in fact, you should stop thinking of it as an IT project at all. ServiceNow ITSM is a powerful platform that pervades every aspect of how work gets done and gets tracked and managed. ITSM calls on every member of the enterprise—from end users to the C-suite—to fundamentally rethink their workflows and processes, and ultimately to rally around a cohesive, unified vision for delivering cloud-based services to the enterprise as a whole.
Your organizational vision for ITSM should not reflect what ITSM represents to your enterprise now or even six months from now. Rather, it should reflect what ITSM has the potential to be in five or 10 years. It’s the sort of transformation that requires commitment and continuous evolution, and Crossfuze will never lose sight of your vision. We’ll help you dream big. We’ll help you reimagine your organization in a whole new light.
Demand rapid, game-changing efficiency
Dreaming big is not always encouraged in the realm of IT implementation. The stakes are too high, the funding too tight, and the risks too large. In fact, transformations can be synonymous with a slow pace and languishing results. Leading companies achieve ITSM efficiencies in a manner that is both rapid and game-changing.
Partnering with Crossfuze is your optimal opportunity to have it all. Crossfuze has helped more than 500 clients maximize ServiceNow’s potential to transform the entire organization. We can rapidly assess your organization and develop recommendations and plans for quickly achieving the ITSM victories you desire.
What your ITSM win looks like
The road to ServiceNow implementation success can be challenging, especially when you set your sights on an enterprise-wide ITSM transformation. But Crossfuze will keep you focused and on track. We will help you accelerate time-to-value. And we will set you up for both early wins and long-term success.
Key areas where Crossfuze adds value to your ITSM transformation
- Codifying your vision in an ITSM implementation roadmap: A ServiceNow implementation roadmap allows you to flesh out your vision for the ITSM transformation you seek. Crossfuze helps you optimize the design, pacing, and organizational structure of this roadmap. Our focus is on creating a manageable implementation plan that reflects organizational goals and needs, while adaptable enough to respond to evolving business priorities over the long term. Crossfuze also takes special care to build early ITSM wins into the roadmap, ensuring you can create positive momentum that propels your team to future success.
- Assuming the optimal amount of risk: ITSM teams tend to proceed cautiously because the prospect of a grand ITSM transformation is daunting. Crossfuze knows how to align the value your business needs and what’s possible from ServiceNow ITSM. We help you strike the optimal balance between risk-taking and rapidly achieving the full promise and potential of your ServiceNow transformation.
- Simulating ITSM workflows and sequences: Some organizations hire ITSM consultants who spend months interviewing folks and preparing a lengthy report outlining findings and recommendations. This approach does not help you accelerate results, and the final report tends to collect dust on the desk of your C-suite. Crossfuze takes a wholly different approach to understanding your organization’s ITSM needs and priorities. We facilitate interactive ITSM simulations that bring together stakeholders and users to run through real-world ITSM scenarios. Participants must engage critically throughout this process, and the outcomes become immediately actionable, as they ensure the accurate development of your ITSM vision and implementation roadmap.
- Motivating and evangelizing stakeholders: The success of your ITSM transformation is dependent on getting buy-in and support from your end-user stakeholder community. Crossfuze implementation specialists are more than just technical experts; we are intimately familiar with the organizational context into which your ServiceNow implementation plan fits. Crossfuze knows how to navigate these waters, keeping you doing exactly what’s required—to engage, motivate, and inspire your end-user community to embrace the ITSM transformation. Experience has taught Crossfuze that the end goal is to turn your stakeholders into ServiceNow evangelists, amplifying the impact and reach of the transformation message.
If you are ready to learn more about how Crossfuze can optimize your ITSM transformation journey, reach out to us for a free consultation. LetsTalk@Crossfuze.com.
10 Pillars of Customer Service Management Success eBook. Get it Today!
Are you struggling to find a balance between improving operational efficiency and reducing costs? Perhaps improving agent performance and customer satisfaction ratings is on your radar? Modernizing customer service to meet both internal and external demands and expectations is no easy feat. Download the 10 Pillars of Customer Service Management Success to gain meaningful wins as you journey to CSM success. The book is free, and written specifically for forward-thinking leaders just like you who are committed to developing and executing an ambitious vision for CSM.
What the Industry is Saying About Crossfuze
Crossfuze is easy to work with. They add tremendous value with their experience and creativity with ServiceNow. The best part is that they know how to maximize the ServiceNow platform. They stick to the schedule, even when there are unexpected curves in the road. They always will go out of their way to provide a great experience.Manager of ERP Systems
Crossfuze rescued the project without affecting the original timeline. The last rollout and double upgrade were the most efficient, best executed upgrade of any platform I have been involved in over my 15+ years working in Service Management.Global ITSM Manager
Working with Crossfuze is one of the joys of my development life. They consistently suggest solutions to problems that I would not have considered—and the solutions delivered are easy to maintain and to enhance. Their ‘value-add’ is extremely high.Mary Barrett
© Crossfuze 2017