# Crossfuze > Crossfuze is a ServiceNow Elite Partner and ServiceNow's 2025 Consulting & Implementation Partner of the Year. We provide expert-led advisory, implementation, and managed support services that help organisations realise return on their ServiceNow investment. We work with both organisations new to ServiceNow and existing customers across the UK, EMEA, and North America. Crossfuze positions ServiceNow as the operating system for enterprise AI. Its core thesis: AI can assist, but it cannot act, complete work end to end, or operate autonomously until an organisation has trusted data, standardised and owned workflows, and governance in place — so Crossfuze closes that readiness gap first, then builds AI that performs. Delivery is organised around two tracks: Autonomous IT (modernising IT operations into self-healing, AI-enabled systems) and Business Re-Invention (extending ServiceNow across HR, Finance, Legal, Procurement, Workplace and other functions on a shared platform and common data model). Engagements are structured as a maturity progression — Ad Hoc, Manual, Un-Siloed Workflows, End-to-End Automation, Autonomous Operations — rather than as one-time implementations. Verified credentials: ServiceNow Elite Partner; 2025 Consulting & Implementation Partner of the Year; 12 ServiceNow Validated Practices; Customer Experience Specialization (one of only six partners globally with any Specialization designation); 20+ years of experience; 2,500+ implementations delivered. ## Services - [Advisory](https://www.crossfuze.com/servicenow-services/advisory): Establish a ServiceNow vision and roadmap aligned to business priorities — strategy, roadmapping, phase-zero engagements, platform governance, and AI readiness for Now Assist. - [SMART Offerings](https://www.crossfuze.com/servicenow-services/smart-offerings): Fixed-fee, out-of-the-box ServiceNow implementations delivered in weeks, with zero technical debt. Seven modules and growing. - [Implementation](https://www.crossfuze.com/servicenow-services/implementation): Tailored professional services and statements of work for complex implementations, enhancements, and integrations. - [Support](https://www.crossfuze.com/servicenow-services/support): On-demand expertise (Infuze), dedicated hybrid developer teams (Extend), staff augmentation, and managed services. - [Revive](https://www.crossfuze.com/servicenow-services/revive): Improve ROI and adoption from an existing ServiceNow investment. ## ServiceNow Solutions - [AI](https://www.crossfuze.com/servicenow-solutions/ai): Enterprise AI on ServiceNow treated as an operating-model change, not a feature switch — AI readiness assessment and planning (AI Compass, AI Action Plans), Now Assist and agentic workflow activation, and AI governance (AI Control Tower, AI Run State 90-day outcomes model). - [ITSM](https://www.crossfuze.com/servicenow-solutions/itsm): IT Service Management implementation and optimisation. - [ITOM](https://www.crossfuze.com/servicenow-solutions/itom): IT Operations Management, including CMDB and service mapping. - [ITAM](https://www.crossfuze.com/servicenow-solutions/itam): IT Asset Management across hardware and software assets. - [HAM](https://www.crossfuze.com/servicenow-solutions/ham): Hardware Asset Management. - [SAM](https://www.crossfuze.com/servicenow-solutions/sam): Software Asset Management. - [SPM](https://www.crossfuze.com/servicenow-solutions/spm): Strategic Portfolio Management. - [CSM](https://www.crossfuze.com/servicenow-solutions/csm): Customer Service Management. - [HRSD](https://www.crossfuze.com/servicenow-solutions/hrsd): HR Service Delivery. - [IRM](https://www.crossfuze.com/servicenow-solutions/irm): Integrated Risk Management. - [SecOps](https://www.crossfuze.com/servicenow-solutions/secops): Security Operations. - [App Engine](https://www.crossfuze.com/servicenow-solutions/creator-workflows-app-engine): Creator Workflows and custom application development on App Engine. ## Industry Solutions - [Legal](https://www.crossfuze.com/servicenow-industry-solutions/legal): ServiceNow solutions for law firms and legal services. - [Financial Services](https://www.crossfuze.com/servicenow-industry-solutions/financial-services): ServiceNow solutions for banks, insurers, and financial institutions. - [State & Local Agencies](https://www.crossfuze.com/servicenow-industry-solutions/state-local-agencies): ServiceNow solutions for public-sector and government agencies. - [Technology & MSPs](https://www.crossfuze.com/servicenow-industry-solutions/technology): ServiceNow solutions for technology companies and managed service providers. - [Pharma & Healthcare](https://www.crossfuze.com/servicenow-industry-solutions/pharma-health-life-sciences): ServiceNow solutions for pharma, health, and life sciences. - [Education](https://www.crossfuze.com/servicenow-industry-solutions/education): ServiceNow solutions for higher education. - [Other Industries](https://www.crossfuze.com/servicenow-industry-solutions/other): ServiceNow solutions for sectors not listed above. ## Customer Journey - [New to ServiceNow](https://www.crossfuze.com/new-to-servicenow): Guidance for organisations implementing ServiceNow for the first time, with control over cost, timeline, and scope. - [Existing ServiceNow Customer](https://www.crossfuze.com/existing-servicenow-customer): Help for current customers to align ServiceNow to business priorities and realise more value from features already paid for. ## Case Studies - [Farm Credit Cooperative](https://www.crossfuze.com/case-studies/farm-credit-cooperative): A financial services organisation integrates three departments and standardises IT after a merger. - [Stephenson Harwood](https://www.crossfuze.com/case-studies/stephenson-harwood): A law firm scales and drives digital transformation with Crossfuze ManagedNow. - [Forecourt Retailer](https://www.crossfuze.com/case-studies/forecourt-retailer): A retailer changes its perception of what ServiceNow can do. - [Global Insurance Provider](https://www.crossfuze.com/case-studies/global-insurance-provider): An insurer reimplements ServiceNow successfully through a co-delivery partnership. - [Bank in North America & Europe](https://www.crossfuze.com/case-studies/bank-in-north-america-europe): A bank builds a secure, auditable cloud workflow solution. - [Leading Household Appliance Manufacturer](https://www.crossfuze.com/case-studies/leading-household-appliance-manufacturer): A manufacturer transforms how it imports and verifies ITAM vendor data. - [Top US University](https://www.crossfuze.com/case-studies/top-us-university): A university uses ServiceNow to go remote. - [Top 50 Regional US Bank](https://www.crossfuze.com/case-studies/top-50-regional-us-bank): ServiceNow CSM improves banking associates' ability to deliver service. - [Technology Manufacturer](https://www.crossfuze.com/case-studies/technology-manufacturer): A manufacturer handles a sudden surge in IT service requests with an overnight service desk. - [Mid-Sized Law Firm](https://www.crossfuze.com/case-studies/mid-sized-law-firm): A law firm uses a rapid ServiceNow rollout to catch up with competitors. - [Voxai](https://www.crossfuze.com/case-studies/voxai): A customer-service provider gains management visibility with an extensible ServiceNow solution. - [Public Transit Agency](https://www.crossfuze.com/case-studies/public-transit-agency): A transit agency enhances SecOps with Crossfuze Advisory Services. - [Latham & Watkins](https://www.crossfuze.com/case-studies/latham-and-watkins): A global law firm delivers enterprise-wide service supporting a follow-the-sun model. - [Focus Brands](https://www.crossfuze.com/case-studies/focus-brands): A multi-brand company advances its customer-service model with ServiceNow CSM. - [SUEZ](https://www.crossfuze.com/case-studies/suez): A water and waste recycling provider modernises aging, decentralised IT service delivery. - [Ventura County](https://www.crossfuze.com/case-studies/ventura-county): A county delivers a mission-critical public-sector project on budget and on deadline. - [Leading US Law Firm](https://www.crossfuze.com/case-studies/leading-us-law-firm): A law firm improves case information management using ServiceNow App Engine. - [Medical Equipment Company](https://www.crossfuze.com/case-studies/medical-equipment-company): A medical equipment company accelerates digital transformation with Crossfuze ManagedNow. - [TIP Group](https://www.crossfuze.com/case-studies/tip-group): A transportation and logistics business overcomes digital transformation challenges. - [State Government Agency](https://www.crossfuze.com/case-studies/state-government-agency): A state agency streamlines operations and security using CMDB and ServiceNow ITOM. - [All Case Studies](https://www.crossfuze.com/case-studies): Full library of Crossfuze customer success stories. ## Resources & Insights - [ServiceNow Insights](https://servicenowinsights.crossfuze.com/): Crossfuze's dedicated ServiceNow insights and knowledge hub. - [Resource Center](https://www.crossfuze.com/resources): Articles, webinars, and newsroom content on ServiceNow and digital transformation. - [Why AI needs a control tower](https://www.crossfuze.com/post/why-ai-needs-a-control-tower---and-why-servicenow-is-the-answer): Article on AI governance and why ServiceNow is positioned as the control tower for enterprise AI. - [ServiceNow Partner Tiers Explained](https://www.crossfuze.com/post/servicenow-partner-tiers-everything-you-need-to-know): Guide to how ServiceNow partner tiers work. - [2025 Partner of the Year Award](https://www.crossfuze.com/post/crossfuze-awarded-servicenow-consulting-implementation-partner-of-the-year-for-2025): Announcement of Crossfuze's 2025 ServiceNow Elite Consulting & Implementation Partner of the Year Award. - [Newsletter Signup](https://www.crossfuze.com/contact/newsletter-signup): Subscribe for ServiceNow guidance, customer stories, and digital transformation thinking. ## Company - [About Crossfuze](https://www.crossfuze.com/company/about): Company overview, team, and ServiceNow credentials. - [Careers](https://www.crossfuze.com/company/careers): Open roles at Crossfuze. - [Contact Us](https://www.crossfuze.com/contact/contact-us): General contact details. - [Speak to Sales](https://www.crossfuze.com/contact/sales-enquiry): Start a sales conversation about a ServiceNow project or partnership. ## Optional - [Privacy Policy](https://www.crossfuze.com/legal/privacy-policy): Crossfuze privacy policy. - [GDPR Privacy Policy](https://www.crossfuze.com/legal/gdpr-privacy-policy): GDPR-specific privacy information. - [Ethical Business Practices](https://www.crossfuze.com/legal/ethical-business-practices): Crossfuze's commitment to ethical business practices. - [Client Login](https://portal.crossfuze.com/): Login portal for existing Crossfuze clients.