Managed Services and Contact Center
Memorable customer experiences keep you competitive
Thanks to each of you and your teams there at Crossfuze. Without your assistance in our time of need during Hurricane Irma, we would not have been able to keep our operations open. You helped our customers know we were still there for them. The team performed outside of their regular tasks to take calls typically not within the scope of their daily responsibilities—and they did a fantastic job! I did not doubt that you could handle these calls. Thank you, thank you, thank you once again for stepping up to the plate and doing what you all do best–working as a Team! I am so proud to be part of such an awesome team.
— Cindy Tergesen | Contact Center Manager, VeriFone Systems, Inc.
Chances are that you’re constantly being asked to deliver higher customer satisfaction (CSAT) scores with fewer resources to help get you to goal. Wouldn’t it be a relief to have the ability to not just meet CSAT goals but exceed them, year over year?
Anytime you make a decision to outsource your contact center, you know relationships can be affected. If you perform this internally, the costs can be prohibitive — and when you put it in the hands of an external provider, you worry about the timeliness of the responses (among other things!). If you choose Crossfuze as your contact center partner, you can be on that path of success.
At Crossfuze, we understand how critical responsiveness is for you, the client, and for your valuable customers. We analyze the peaks and valleys of your omni channels for further insight. From this insight, we make constant improvements that strengthen the performance of your contact center and your customer relationships.
Our contact center clients will tell you about our abilities, flexibility, and how we design a tailored strategy based on 25 years of living in the world of customer services. They will also tell you that our ability to capture their vision, short- and long-term, has been invaluable in helping to bring their contact center into modern times. Whether you want an onshore, offshore or hybrid solution, Crossfuze creates a solution tailored to your business and user needs.
Our clients receive the following based on their requirements:
- 24/7 Multilingual Service Desk
- Deskside (onsite) Support
- Application Admin/Support
- NOC Services
- Mobile Device Management
- Messaging and Collaboration Administration
- Customer Service Support
- iPOWER for ServiceNow Support
Having a partner that understands people, process, technology, and the constantly shifting preferences of customers is important to you. Whether it’s a global implementation or a limited scope project, you can count on iron-clad SLAs (Service Level Agreements), a thorough onboarding process, and our relentless desire to find new efficiencies for you.
If you’re striving to further improve the performance of your contact center and stay current with the support demands of your customers, LetsTalk@Crossfuze.com
What the Industry is Saying About Crossfuze
Crossfuze is easy to work with. They add tremendous value with their experience and creativity with ServiceNow. The best part is that they know how to maximize the ServiceNow platform. They stick to the schedule, even when there are unexpected curves in the road. They always will go out of their way to provide a great experience.Manager of ERP Systems
Crossfuze rescued the project without affecting the original timeline. The last rollout and double upgrade were the most efficient, best executed upgrade of any platform I have been involved in over my 15+ years working in Service Management.Global ITSM Manager
Working with Crossfuze is one of the joys of my development life. They consistently suggest solutions to problems that I would not have considered—and the solutions delivered are easy to maintain and to enhance. Their ‘value-add’ is extremely high.Mary Barrett
Rapidly Transform Your Enterprise Services with the 10 Pillars of ServiceNow Success
Are you struggling to find a balance between improving operational efficiency and reducing costs? Perhaps improving agent performance and customer satisfaction ratings is on your radar? Modernizing customer service to meet both internal and external demands and expectations is no easy feat. Download the 10 Pillars of Customer Service Management Success to gain meaningful wins as you journey to CSM success. The book is free, and written specifically for forward-thinking leaders just like you who are committed to developing and executing an ambitious vision for CSM.
© Crossfuze 2017