Managed Services and Contact Center
Memorable Customer Experiences Keep You Competitive
Thanks to each of you and your teams there at Crossfuze. Without your assistance in our time of need during Hurricane Irma, we would not have been able to keep our operations open. You helped our customers know we were still there for them. The team performed outside of their regular tasks to take calls typically not within the scope of their daily responsibilities—and they did a fantastic job! I did not doubt that you could handle these calls. Thank you, thank you, thank you once again for stepping up to the plate and doing what you all do best–working as a Team! I am so proud to be part of such an awesome team.
— Cindy Tergesen | Contact Center Manager, VeriFone Systems, Inc.
Chances are that you’re constantly being asked to deliver higher customer satisfaction (CSAT) scores with fewer resources to help get you to goal. Wouldn’t it be a relief to have the ability to not just meet CSAT goals but exceed them, year over year?
Anytime you make a decision to outsource your contact center, you know relationships can be affected. If you perform this internally, the costs can be prohibitive — and when you put it in the hands of an external provider, you worry about the timeliness of the responses (among other things!). If you choose Crossfuze as your contact center partner, you can be on that path of success.
At Crossfuze, we understand how critical responsiveness is for you, the client, and for your valuable customers. We analyze the peaks and valleys of your omni channels for further insight. From this insight, we make constant improvements that strengthen the performance of your contact center and your customer relationships.
Our contact center clients will tell you about our abilities, flexibility, and how we design a tailored strategy based on 25 years of living in the world of customer services. They will also tell you that our ability to capture their vision, short- and long-term, has been invaluable in helping to bring their contact center into modern times. Whether you want an onshore, offshore or hybrid solution, Crossfuze creates a solution tailored to your business and user needs.
Our clients receive the following based on their requirements:
24/7 Multilingual Service Desk
Deskside (onsite) Support
Messaging and Collaboration Administration
Customer Service Support
iPOWER for ServiceNow Support
Having a partner that understands people, process, technology, and the constantly shifting preferences of customers is important to you. Whether it’s a global implementation or a limited scope project, you can count on iron-clad SLAs (Service Level Agreements), a thorough onboarding process, and our relentless desire to find new efficiencies for you.
If you’re striving to further improve the performance of your contact center and stay current with the support demands of your customers, LetsTalk@Crossfuze.com
What Our Clients Think
“Crossfuze laid the foundation for ServiceNow innovation from day one, helping us create meaningful value throughout our organization and taking us from a player in the market to a market leader. Without Crossfuze, we simply would never be where we are today.”
Director Business Operations - Integration Partners
“Crossfuze’s visionary approach gives us confidence, knowing that every move we make with ServiceNow will drive transformative wins that matter to the entire organization, including our customers.”
Director, Emerging Technologies & Support - WOW Incorporated
“The team at Crossfuze has added tremendous value to our ServiceNow initiatives. They are always there to make sure we are staying true to our roadmap and accelerating our speed toward our ServiceNow vision.”
Director, Mobility & Process Automation - VITAS Healthcare Corporation
“Working with Crossfuze is one of the joys of my development life. They consistently suggest solutions to problems that I would not have considered—and the solutions delivered are easy to maintain and to enhance. They are invaluable to our ongoing ServiceNow success.”
Application Architect - County of Ventura
Actionable Insight to Win at Digital Services Transformation
Deliver meaningful wins at every stage of your ServiceNow roadmap with the 10 Pillars of ServiceNow Success Kit. It’s free, and it’s jam-packed with helpful resources to build a compelling and bragworthy ServiceNow story in IT and beyond. Inside your Kit, you’ll also find the three educational ServiceNow Success guidebooks written by ServiceNow veterans with experience in over 1,000 implementations. Unleash the power of the platform. Order your Kit today!
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