24/7 Service Desk

Serve and Be Served in the Digital Enterprise

Specialists in serving the unique needs of middle market customers

Customers today, both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.

We help our customers serve their internal and external end-users on our broad services platform. Our 24/7 Service Desk is more than just an IT help desk. We have analysts competent in both technical skill and customer services, and we leverage ServiceNow to drive continuous improvement, help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users.

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More than just an IT help desk

Crossfuze’s 24/7 Service Desk provides the expertise needed to support your end-user computing environment:

Concierge-Level Service, 24/7/365

  • A purpose-built, personalized experience, from how we answer the phones to how we address issues

  • Integrated with your team to ensure your end-users always have the same high-end experience, no matter who they interact with
  • Gain digital maturity and scale in as little as 6 weeks

Instant Digital Maturity and Scale

  • Enterprise-grade technology: ServiceNow, Microsoft, Calabrio, Cisco, and more
  • Thousands of articles and best practice templates
  • On-demand resources across levels, domains, and technologies

Continuous Improvement

  • Driven to provide a better product to bring you better value for your investment
  • Reporting and analytics highlight recurring pain points and proven remediation options
  • Our pricing structure aligns our goals with yours, driving us to reduce the number of issues your users have. That means fewer tickets for us, and happier users for you

Onshore, offshore or hybrid solutions

All tailored to your business and user needs

More than just an IT help desk, our focus on customer service and our investment in the growth and development of our analysts means that when your people reach out to us for help, they always have a personal and positive experience.

Our processes lower ticket volume and costs
over time

We work with our customers to stop issues from happening in the first place

Because we attach Knowledge Base articles to every incident we process in our ServiceNow ITSM platform, we ensure repeatable service, predictability, and root cause analysis and solutions. Our commitment to continuous improvement results in lower ticket volume, lower costs, and higher user satisfaction.

What Makes Crossfuze Different?

Crossfuze offers a unique set of capabilities designed for modern IT organizations

A world class, 24/7 Service Desk with a Net Promoter Score of 84

Incentivized to solve issues at their source

Specialists in serving the unique needs of middle market customers

A full staff of every-level experts provide on demand service

Both part-time supplemental support and full-time service to meet varying customer needs

Ability to partner long-term and offer additional services as you grow

We made the investment, so you don’t have to

Our state-of-the-art technology platform enables us to provide a top-tier service desk, 24/7/365

When you work with Crossfuze, you get digital maturity on day one. We’ve spent years investing in our technology platform, training and managing our staff from across different domains and skill levels, and layering the most effective processes on top of it all. With custom reports and real-time dashboards, our distinctive platform keeps our analysts ahead of your needs.

Delivering instant IT maturity

Going beyond taking calls and resolving tickets, we help our customers create a better environment to work in

With the technology available today, IT can resolve incidents at their source, help end users do their job easier and better, and also impact the bottom line of the business. That’s the model we embrace here at Crossfuze.

What Our Customers Think

“It’s a no-brainer. With Crossfuze, we have experts in ServiceNow, we have experts in Office 365 deployments and experts in SCCM. To add those people to our staff at that level would be a lot more expensive.”

Chuck Blackford

VP and Director of Practice Technology – Corgan

Hungry for more? Contact us today to speak with one of our 24/7 Service Desk experts.

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