Crossfuze ManagedNow

Ops-as-a-Service

Crossfuze ManagedNow is a comprehensive and flexible support and enhancement service for ServiceNow and Microsoft Cloud.

Get the benefit of a wide range of skillsets operating under a proven ops-as-a-service delivery model without carrying the cost of full-time staff.

ServiceNow and Microsoft services available through Crossfuze ManagedNow include:

Training for admins and end-users

Flexible consulting services

Access to the Crossfuze IP library and Ops-as-a-Service engine

Admin and configuration services

Architect services

Roadmapping, development

Crossfuze is a ServiceNow partner, but the Crossfuze ManagedNow program is run entirely by Crossfuze and not ServiceNow. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc.

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Crossfuze ManagedNow makes it easier to get things done

Get the benefit of a wide range of skillsets without carrying the cost of full-time staff

How long does it take to get a typical project off the ground?

Working with an outside vendor requires initial project scoping, price quoting, and approvals. It can take several weeks or even months to kick off even simple projects.

And bringing projects in-house typically isn’t much easier. Hiring, training, and retaining multiple people who specialize in developing these platforms is a lengthy and expensive process, often wrought with unknowns.

With Crossfuze ManagedNow, you skip all that by using pre-allocated funds to leverage the experts we have on staff, and only pay for the time and work you need. Crossfuze ManagedNow is the full spectrum support option you need to stay focused on your business and maximize the ROI of your technology stack.

Ops-as-a-Service for ServiceNow and Microsoft Cloud

Gain instant access 24/7 to a full team of ServiceNow and Microsoft certified experts with a wide range of skillsets. Engage in enhancement projects, upgrades, training, product support, and roadmapping sessions without the overhead of hiring additional staff. All work is done within established timelines and SLAs.

Proprietary Online Portal for Easy Management of Work

Requesting, managing, and monitoring incidents and demands has never been easier. Add new requests from the Service Catalog to your shopping cart and view your list of open and in-progress incidents and demands at a glance. Easily categorize, prioritize, and approve requests and stay on top of progress with real-time tracking and reporting. All work completed with ManagedNow funds are quoted in both hours and dollars to help you track your projects and better outline how a demand will impact your balance and contract burn.

Spend as You Go, Add What You Need

Turn your pre-allocated funds into ManagedNow fuel. Spend your fuel as you go, only consume what you need at your own pace, and add additional fuel as you need it. We’ll continue to fulfill requests, big and small, until you run out of fuel.

Complete Administrative Control

Stay in control of your ManagedNow account. Administrator access allows you to easily add and remove users, and assign the appropriate access levels for incidents, demands, and approvals. Plus, the self-service options for the Service Catalog and password reset make it simple to administer your account, your way.

Crossfuze ManagedNow Portal Features

Request and Manage Services Through Your Crossfuze ManagedNow Portal

When you open a Crossfuze ManagedNow account, you get a portal to easily manage and engage in enhancement projects, upgrades, training, product support, roadmapping sessions, and more. As demands are submitted, Crossfuze fulfills them based on established timelines and SLAs.

Service Catalog and Shopping Cart

View and purchase any services Crossfuze provides through the Crossfuze ManagedNow portal. The shopping cart functionality allows you to add and remove items from the Service Catalog, assign services to a cost center for internal reporting, and provide special instructions to Crossfuze. Don’t see what you’re looking for in the Service Catalog? Submit your request through the Crossfuze ManagedNow form and your account manager will reach out for more details.

Real-Time Reports Dashboard

The reports dashboard provides insight into your open and pending demands, remaining Crossfuze ManagedNow fuel, and contract burn. Use the search feature to scan the entire Crossfuze ManagedNow site for anything else you may need including knowledge base articles, your incidents and demands, and even upcoming Crossfuze events.

Featured Demands

We analyze and aggregate the demands our clients have submitted so we can share ServiceNow and Microsoft best practices across our customer base. Keep an eye on the featured demands and Crossfuze news widgets for project inspiration, best practices, upcoming educational events, and new paths you can take on your journey.

What Our Clients Are Saying

“Anyone we’ve interacted with at Crossfuze has been very responsive, creative and knowledgeable beyond most. The team has enabled us to extend the value of ServiceNow throughout our organization–so much so, that today, we run our entire business with ServiceNow.”

Michelle Brockney
Director of Business Operations
Integration Partners

Hungry for more? Contact us today to speak with one of our Crossfuze ManagedNow experts.

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