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IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.

With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.

The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.

To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.

With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r

Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.

Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.

The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.

We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.