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Welcome! Browse our Resource Center to glean new insight and information to make your ServiceNow vision a reality with speed, agility, and confidence.

  • ServiceNow’s Emergency Apps, Services for COVID-19 Are Ready For You

    ServiceNow’s Emergency Apps, Services for COVID-19 Are Ready For You

    Learn about the four new No-Cost ServiceNow apps to help your organization fight the COVID-19 Coronavirus, and how Crossfuze can implement them for you.

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  • ServiceNow Success Story: Rick Baker and Cary Barbin, Gallaudet University5:41

    ServiceNow Success Story: Rick Baker and Cary Barbin, Gallaudet University

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  • The CIO's Essential Guide to ServiceNow Adoption

    The CIO's Essential Guide to ServiceNow Adoption

    If you’re a CIO implementing ServiceNow, we recommend shifting your mindset, communicating early and often, enabling ServiceNow champions, planning a metered rollout, and being consistent.

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  • Our Top Resources for IT Leaders at Commercial Banks

    Our Top Resources for IT Leaders at Commercial Banks

    With rapid technological changes, many financial institutions are finding it hard to stay competitive while also ensuring the security and satisfaction of their clients.

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  • Free Guidebook: 10 Pillars of ServiceNow Success for CIOs

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  • The CIO's Essential Guide to Reducing Technical Debt

    The CIO's Essential Guide to Reducing Technical Debt

    Within an IT environment, technical debt is frustrating and progress-halting. The good news is that platforms like ServiceNow can help avoid it.

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  • 6 Ways to Create the Best Customer Service Management Strategy

    6 Ways to Create the Best Customer Service Management Strategy

    Fortunately for business leaders today, the technology exists to help you build solutions, design workflows, and create processes that shape an outstanding experience for your customers.

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  • Spring Cleaning for Your Law Firm’s IT

    Spring Cleaning for Your Law Firm’s IT

    With lawyers waiting on IT, and IT bogged down by manual processes, it’s little wonder smaller firms are losing clients to bigger firms that have the time and budget to focus on gaining new clients.

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  • Customization vs. Configuration in ServiceNow

    Customization vs. Configuration in ServiceNow

    It’s important to know a few things before you decide whether configuration is going to offer what you need or if customization will be the order of the day.

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  • From Chaos to Order with ServiceNow for Banking IT

    From Chaos to Order with ServiceNow for Banking IT

    The truth is, human error causes accidents, puts the bank at risk, and wastes valuable time, and it’s no different in a bank’s IT department.

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  • How ServiceNow Improves IT Operations in Law Firms

    How ServiceNow Improves IT Operations in Law Firms

    As the legal industry modernizes its tech, new challenges are created. Addressing these challenges requires tactful solutions. Let's examine how ServiceNow simplifies IT modernization in legal world.

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  • 2 Pillars of IT Success for the Law Firm CIO

    2 Pillars of IT Success for the Law Firm CIO

    To help the law firm CIO meet the increasing demands of the Partners, we assembled these Pillars of IT Success to help guide conversations and drive transformation at your firm.

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  • How to Make the Best Workplace for Remote Employees

    How to Make the Best Workplace for Remote Employees

    From 1996 to 2016, the number of companies offering remote work increased 3x. If you're considering offering/expanding remote work, let us help you make the best workplace for your remote employees.

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  • What it Means to Be a Transformational IT Leader with Martha Heller1:01:52

    What it Means to Be a Transformational IT Leader with Martha Heller

    Martha Heller on how to embrace your role as an IT leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Bonus: 2020 2020 Technology Survey for U.S. Banks.

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  • ServiceNow, Microsoft Integration: Why Secure Score Matters

    ServiceNow, Microsoft Integration: Why Secure Score Matters

    No organization is too small to be vulnerable. And of course, larger mid-size and enterprise organizations know all too well that security and risk reduction are absolutely essential.

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  • How IT Automation Improves Banks’ Customer Service and Bottom Line

    How IT Automation Improves Banks’ Customer Service and Bottom Line

    IT automation has a ripple effect that benefits the entire bank and its customers. As banks are facing competitive pressures and quickly emerging technology, IT needs to move faster and smarter.

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  • IT Asset Management (ITAM) Best Practices Guide

    IT Asset Management (ITAM) Best Practices Guide

    Information Technology Asset Management (ITAM) is a process that has been shown to cut costs by anywhere from 25 to 50 percent in some instances. We discuss best practices for implementing ITAM.

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  • How the Cloud Is Shaking Up Core Banking

    How the Cloud Is Shaking Up Core Banking

    Replacing a core system represents a significant turning point in a bank’s modernization. It allows for more agility and scale, helps control costs, and allows for secure online transactions.

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  • Choosing a Digital Strategy for Commercial Banking

    Choosing a Digital Strategy for Commercial Banking

    To meet digital preferences and stay ahead of the rapid changes in tech, banks need a solid digital strategy that meets customer needs and also allows them to meet their own internal challenges.

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  • The State of the Banking Industry and 2020 Outlook

    The State of the Banking Industry and 2020 Outlook

    With customer expectations increasing, tech challenges evolving, and the role of IT expanding, 2020 promises to be an exciting year for the banking industry.

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  • Our Top Cloud Services for Commercial Banking

    Our Top Cloud Services for Commercial Banking

    The Cloud is key to digital transformation in any industry, but especially so in banking, where security, risk management, and IT services need the state-of-the-art features the Cloud can offer.

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  • How Kerry Angel Modernized Her Law Firm with ITSM

    How Kerry Angel Modernized Her Law Firm with ITSM

    Kerry shares how they successfully implemented ServiceNow IT Service Management at their London-based law firm, focused on clients and on delivering excellence in the international legal market.

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  • Outsourcing vs. Managed Services

    Outsourcing vs. Managed Services

    The terms managed services and outsourcing are often used interchangeably, but the difference lies in the level of service provided by the third-party vendor.

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