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  • What to Know About ServiceNow’s Safe Workplace Apps

    What to Know About ServiceNow’s Safe Workplace Apps

    ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.

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  • On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges (Q & A Included)41:17

    On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges (Q & A Included)

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  • Crossfuze Case Study - Overnight Service Desk Success

    Crossfuze Case Study - Overnight Service Desk Success

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  • 5 ServiceNow Features To Enable a Remote Workflow

    5 ServiceNow Features To Enable a Remote Workflow

    IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.

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  • On-Demand Webinar: CSM in the Real World48:03

    On-Demand Webinar: CSM in the Real World

    On-Demand Webinar: CSM in the Real World

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  • ServiceNow Success: Shutterfly CIO Michael Robinson Talks ServiceNow24:21

    ServiceNow Success: Shutterfly CIO Michael Robinson Talks ServiceNow

    Join Shutterfly's Michael Robinson and Crossfuze's Chris Howard for an exclusive interview about ServiceNow Success.

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  • 10 Pillars of CSM Success

    10 Pillars of CSM Success

    Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability

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  • How to Use CSM Data to Reach Strategic Telco Business Goals

    How to Use CSM Data to Reach Strategic Telco Business Goals

    With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

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  • On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story1:00:17

    On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story

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  • Friday Fast Fifteen - What to Know About ServiceNow's Safe Workplace Apps13:57

    Friday Fast Fifteen - What to Know About ServiceNow's Safe Workplace Apps

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  • On-Demand Webinar: Managing the Data Privacy Challenge with Privacy Hub45:51

    On-Demand Webinar: Managing the Data Privacy Challenge with Privacy Hub

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  • Navigating the Crisis | Reimagine the New Normal

    Navigating the Crisis | Reimagine the New Normal

    As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.

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  • Friday Fast Fifteen - What is Crossfuze ManagedNow?7:58

    Friday Fast Fifteen - What is Crossfuze ManagedNow?

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  • On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges34:46

    On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges

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  • Your Company’s Survival Depends on Digital Transformation

    Your Company’s Survival Depends on Digital Transformation

    The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.

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  • Navigating the Crisis | Plan a Return to Scale

    Navigating the Crisis | Plan a Return to Scale

    To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.

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  • Making an Effortless and Seamless Experience for Telco Customers

    Making an Effortless and Seamless Experience for Telco Customers

    With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

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  • The Cost and Risks of Disparate and Inflexible Systems

    The Cost and Risks of Disparate and Inflexible Systems

    Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r

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  • Forrester: Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate

    Forrester: Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate

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  • Total Economic Impact of ServiceNow CSM

    Total Economic Impact of ServiceNow CSM

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  • Crossfuze and Wrangu Announce Strategic Partnership

    Crossfuze and Wrangu Announce Strategic Partnership

    Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.

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  • Navigating the Crisis | Evaluate the Impact on Workflows

    Navigating the Crisis | Evaluate the Impact on Workflows

    Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.

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  • Friday Fast Fifteen - What's Next After COVID?18:52

    Friday Fast Fifteen - What's Next After COVID?

    Join Karin Glazier and Troy Pesola for this Friday's Fast Fifteen! Many of us are wondering how COVID is going to continue to transform the workforce in the future. Enjoy this short discussion on what

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  • Friday Fast Fifteen - ServiceNow Orlando: What's New in CSM?12:57

    Friday Fast Fifteen - ServiceNow Orlando: What's New in CSM?

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  • Friday Fast Fifteen - A Discussion of ServiceNow's Emergency Response Apps13:32

    Friday Fast Fifteen - A Discussion of ServiceNow's Emergency Response Apps

    Join Karin Glazier and Tim Dutton for a new Friday Fast Fifteen! In this short discussion, the two talk about the Emergency Response Apps ServiceNow has created to help you during the time of COVID-19

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  • Staying Competitive as a Telco in the Age of 5G

    Staying Competitive as a Telco in the Age of 5G

    The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.

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  • The Someday of Digital Transformation is Already Here

    The Someday of Digital Transformation is Already Here

    We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.

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