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  • An Agile System is Your Defense Against Uncertainty

    An Agile System is Your Defense Against Uncertainty

    The story of mankind has been the story of adaptability and a bigger brain that allowed us to imagine and improve our tools.

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  • On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges (Q & A Included)41:17

    On-Demand Webinar: Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges (Q & A Included)

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  • Crossfuze Case Study - Overnight Service Desk Success

    Crossfuze Case Study - Overnight Service Desk Success

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  • 5 ServiceNow Features To Enable a Remote Workflow

    5 ServiceNow Features To Enable a Remote Workflow

    IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.

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  • On-Demand Webinar: CSM in the Real World48:03

    On-Demand Webinar: CSM in the Real World

    On-Demand Webinar: CSM in the Real World

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  • ServiceNow Success: Shutterfly CIO Michael Robinson Talks ServiceNow24:21

    ServiceNow Success: Shutterfly CIO Michael Robinson Talks ServiceNow

    Join Shutterfly's Michael Robinson and Crossfuze's Chris Howard for an exclusive interview about ServiceNow Success.

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  • 10 Pillars of CSM Success

    10 Pillars of CSM Success

    Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability

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  • The Scalable Customer Service Solution for Your Growing Business Needs

    The Scalable Customer Service Solution for Your Growing Business Needs

    ServiceNow CSM gives employees easy access and allows for flexibility through change. It also provides automation to meet increasing demands and facilitates a remote workforce.

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  • Friday Fast Fifteen: Addressing Operational Complexity with BPO8:46

    Friday Fast Fifteen: Addressing Operational Complexity with BPO

    As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes.

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  • CIOs: Your Business Needs New Digital Workflows

    CIOs: Your Business Needs New Digital Workflows

    Legacy workflows are not the cost of doing business; they are the cost of inertia. When we are so accustomed to our constraints, we lose our ability to imagine what’s possible.

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  • Essential Guide to Supercharging Your ServiceNow Journey

    Essential Guide to Supercharging Your ServiceNow Journey

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  • Friday Fast Fifteen: How to Reimagine, Realign, and Recreate Your Strategic Roadmap20:26

    Friday Fast Fifteen: How to Reimagine, Realign, and Recreate Your Strategic Roadmap

    This week, we chat with Troy Pesola on the Crossfuze Advisory team to get some actionable ideas and advice on how to reimagine, realign, and recreate your roadmap in this new-normal world we're in now

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  • Friday Fast Fifteen: How to  Reimagine, Realign, and Recreate Your Strategic Roadmap20:26

    Friday Fast Fifteen: How to Reimagine, Realign, and Recreate Your Strategic Roadmap

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  • Friday Fast Fifteen: Asset Management in a Work-From-Anywhere World16:04

    Friday Fast Fifteen: Asset Management in a Work-From-Anywhere World

    How is the role of Asset Management changing as our workforce's environment evolves? And what's the impact on the business?

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  • Friday Fast Fifteen: Asset Management in a Work-From-Anywhere World16:04

    Friday Fast Fifteen: Asset Management in a Work-From-Anywhere World

    How to bring you

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  • Building an Effortless Service Desk Experience on ServiceNow

    Building an Effortless Service Desk Experience on ServiceNow

    Implementing ServiceNow is only the first step to making this expectation a reality. The real magic happens with the people and processes you have running your operations on the ground floor.

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  • What it Means to be a Transformational IT Leader with Martha Heller - Short Version52:04

    What it Means to be a Transformational IT Leader with Martha Heller - Short Version

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  • Friday Fast Fifteen: Building an Effortless Service Desk Experience on ServiceNow16:39

    Friday Fast Fifteen: Building an Effortless Service Desk Experience on ServiceNow

    Is creating an "effortless" user experience on ServiceNow achievable, or is it just hyperbole? Learn how our award-winning Service Desk uses ServiceNow to create an effortless end-user experience.

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  • Friday Fast Fifteen: Building an Effortless Service Desk Experience on ServiceNow16:39

    Friday Fast Fifteen: Building an Effortless Service Desk Experience on ServiceNow

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  • Friday Fast Fifteen: What to Know About ServiceNow's Safe Workplace Apps13:57

    Friday Fast Fifteen: What to Know About ServiceNow's Safe Workplace Apps

    ServiceNow's new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both now as we emerge from the current COVID-19 crisis, and in the future.

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  • How to Use CSM Data to Reach Strategic Telco Business Goals

    How to Use CSM Data to Reach Strategic Telco Business Goals

    With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

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  • On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story1:00:17

    On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story

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  • Friday Fast Fifteen: What to Know About ServiceNow's Safe Workplace Apps13:57

    Friday Fast Fifteen: What to Know About ServiceNow's Safe Workplace Apps

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  • On-Demand Webinar: Managing the Data Privacy Challenge with Privacy Hub45:51

    On-Demand Webinar: Managing the Data Privacy Challenge with Privacy Hub

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  • Navigating the Crisis | Reimagine the New Normal

    Navigating the Crisis | Reimagine the New Normal

    As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.

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  • Friday Fast Fifteen: What is Crossfuze ManagedNow?7:58

    Friday Fast Fifteen: What is Crossfuze ManagedNow?

    Implementing ServiceNow at your organization is only the first step; there's so much more in the platform to unpack, understand, and put to use to get the most value out of your investment.

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  • What to Know About ServiceNow’s Safe Workplace Apps

    What to Know About ServiceNow’s Safe Workplace Apps

    ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.

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