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  • ServiceNow Success Story: Rick Baker and Cary Barbin, Gallaudet University5:41

    ServiceNow Success Story: Rick Baker and Cary Barbin, Gallaudet University

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  • How IT Automation Improves Banks’ Customer Service and Bottom Line

    How IT Automation Improves Banks’ Customer Service and Bottom Line

    IT automation has a ripple effect that benefits the entire bank and its customers. As banks are facing competitive pressures and quickly emerging technology, IT needs to move faster and smarter.

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  • A Guide to Creating an IT Asset Management Process

    A Guide to Creating an IT Asset Management Process

    Information Technology Asset Management (ITAM) is a process that has been shown to cut costs by anywhere from 25 to 50 percent in some instances. We discuss best practices for implementing ITAM.

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  • How the Cloud Is Shaking Up Core Banking

    How the Cloud Is Shaking Up Core Banking

    Replacing a core system represents a significant turning point in a bank’s modernization. It allows for more agility and scale, helps control costs, and allows for secure online transactions.

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  • Free Guidebook: 10 Pillars of ServiceNow Success for CIOs

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  • Choosing a Digital Strategy for Commercial Banking

    Choosing a Digital Strategy for Commercial Banking

    To meet digital preferences and stay ahead of the rapid changes in tech, banks need a solid digital strategy that meets customer needs and also allows them to meet their own internal challenges.

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  • The State of the Banking Industry and 2020 Outlook

    The State of the Banking Industry and 2020 Outlook

    With customer expectations increasing, tech challenges evolving, and the role of IT expanding, 2020 promises to be an exciting year for the banking industry.

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  • Our Top Cloud Services for Commercial Banking

    Our Top Cloud Services for Commercial Banking

    The Cloud is key to digital transformation in any industry, but especially so in banking, where security, risk management, and IT services need the state-of-the-art features the Cloud can offer.

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  • How Kerry Angel Modernized Her Law Firm with ITSM

    How Kerry Angel Modernized Her Law Firm with ITSM

    Kerry shares how they successfully implemented ServiceNow IT Service Management at their London-based law firm, focused on clients and on delivering excellence in the international legal market.

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  • Outsourcing vs. Managed Services

    Outsourcing vs. Managed Services

    The terms managed services and outsourcing are often used interchangeably, but the difference lies in the level of service provided by the third-party vendor.

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  • When Great Technology is Used by the Best of Us: Gallaudet University

    When Great Technology is Used by the Best of Us: Gallaudet University

    If we want to see cynicism in the world, we can build an empire of negativity in our minds. We can also make a better world when we bring the right intentions.

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  • On-Demand Webinar: How to Increase Law Firm Efficiency with a Mature IT Department41:01

    On-Demand Webinar: How to Increase Law Firm Efficiency with a Mature IT Department

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  • ServiceNow Upgrade Best Practices

    ServiceNow Upgrade Best Practices

    It may seem daunting to upgrade your software, so I’ve put together a few best practices for ensuring a smooth process.

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  • 4 Essential ServiceNow Best Practices for ITSM Managers

    4 Essential ServiceNow Best Practices for ITSM Managers

    Here are 4 essential ServiceNow Best Practices for ITSM managers that, once implemented, will help you prove the value of both ServiceNow and your team.

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  • 5 Secrets to Finding the Best ServiceNow Implementation Partner

    5 Secrets to Finding the Best ServiceNow Implementation Partner

    Discover how to find the best ServiceNow implementation partners that are specific to your business structure. Read more...

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  • How to Create Effective ServiceNow Knowledge Base Articles

    How to Create Effective ServiceNow Knowledge Base Articles

    Effective Knowledge Base best practices mean ensuring your ServiceNow knowledge base is always up to date, so your users and your support team can quickly find the information they need.

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  • IT Service Management Benchmark Study 2019

    IT Service Management Benchmark Study 2019

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  • On-Demand Webinar: How to Increase Law Firm Efficiency with a Mature IT Department42:43

    On-Demand Webinar: How to Increase Law Firm Efficiency with a Mature IT Department

    Join Macfarlanes law firm and ITSM expert David Stevenson to learn how to improve law firm operational efficiency by using ServiceNow ITSM and hear Macfarlanes ServiceNow implementation story.

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  • Must-read Resources While Evaluating ServiceNow

    Must-read Resources While Evaluating ServiceNow

    For IT leaders evaluating ServiceNow, here's an essential roundup of resources that cover the entire ServiceNow journey, from evaluation to implementation to upgrading.

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  • Skype for Business "End of Life"

    Skype for Business "End of Life"

    With the introduction of Microsoft Teams, Microsoft has decided to sunset Skype as a product by announcing Skype for Business "end of life". Let us guide you through what to do next.

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  • How to Be Recession Proof. Hint: It's Technology.

    How to Be Recession Proof. Hint: It's Technology.

    In business, recessions require us to be smarter, not timid. Being prepared to take well-researched defensive and offensive measures is smart. Technology can help your company become recession proof.

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  • Crossfuze UK ManagedNow Demo4:19

    Crossfuze UK ManagedNow Demo

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