Your Digital Transformation Resource Center.
Your Company Needs a Great CIO
In the real world, we are never in a risk-free environment. In business, we simply define our risk portfolio and prioritize our actions to achieve our goals. One area of smart risk is innovation.
Asset Management in a Work-from-Anywhere World
As the saying goes at ServiceNow, “IT asset management is a business issue disguised as an IT problem.” IT hardware asset management is vital for building a high-performing organization.
The Scalable Customer Service Solution for Your Growing Business Needs
ServiceNow CSM gives employees easy access and allows for flexibility through change. It also provides automation to meet increasing demands and facilitates a remote workforce.
CIOs: Your Business Needs New Digital Workflows
Legacy workflows are not the cost of doing business; they are the cost of inertia. When we are so accustomed to our constraints, we lose our ability to imagine what’s possible.
An Agile System is Your Defense Against Uncertainty
The story of mankind has been the story of adaptability and a bigger brain that allowed us to imagine and improve our tools.
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Building an Effortless Service Desk Experience on ServiceNow
Implementing ServiceNow is only the first step to making this expectation a reality. The real magic happens with the people and processes you have running your operations on the ground floor.
Navigating the Crisis | Reimagine the New Normal
As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.
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What to Know About ServiceNow’s Safe Workplace Apps
ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.
Your Company’s Survival Depends on Digital Transformation
The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.
How to Use CSM Data to Reach Strategic Telco Business Goals
With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.
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The Cost and Risks of Disparate and Inflexible Systems
Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r
Making an Effortless and Seamless Experience for Telco Customers
With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.
Navigating the Crisis | Plan a Return to Scale
To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.
Navigating the Crisis | Evaluate the Impact on Workflows
Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.
Crossfuze and Wrangu Announce Strategic Partnership
Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.
Staying Competitive as a Telco in the Age of 5G
The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.
The Someday of Digital Transformation is Already Here
We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.
5 ServiceNow Features To Enable a Remote Workflow
IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.
3 Things to Know About ServiceNow Orlando
ServiceNow upgrades always build on their previous versions, and Orlando is no different.
The State of Telco: Players, Challenges, and Opportunities
In this state of the telco industry report, we take a look at the top players, challenges, and opportunities in the telco industry to help you stay ahead of the competition.