Crossfuze Blogs

As the saying goes at ServiceNow, “IT asset management is a business issue disguised as an IT problem.” IT hardware asset management is vital for building a high-performing organization.

ServiceNow CSM gives employees easy access and allows for flexibility through change. It also provides automation to meet increasing demands and facilitates a remote workforce.

Legacy workflows are not the cost of doing business; they are the cost of inertia. When we are so accustomed to our constraints, we lose our ability to imagine what’s possible.

The story of mankind has been the story of adaptability and a bigger brain that allowed us to imagine and improve our tools.

Implementing ServiceNow is only the first step to making this expectation a reality. The real magic happens with the people and processes you have running your operations on the ground floor.

As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.

ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.

The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.

With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r

With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.

Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.

Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.

The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.

We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.

IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.

ServiceNow upgrades always build on their previous versions, and Orlando is no different.

In this state of the telco industry report, we take a look at the top players, challenges, and opportunities in the telco industry to help you stay ahead of the competition.