Crossfuze Blogs

Your Digital Transformation Resource Center.

  • Your Company Needs a Great CIO

    Your Company Needs a Great CIO

    In the real world, we are never in a risk-free environment. In business, we simply define our risk portfolio and prioritize our actions to achieve our goals. One area of smart risk is innovation.

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  • Asset Management in a Work-from-Anywhere World

    Asset Management in a Work-from-Anywhere World

    As the saying goes at ServiceNow, “IT asset management is a business issue disguised as an IT problem.” IT hardware asset management is vital for building a high-performing organization.

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  • The Scalable Customer Service Solution for Your Growing Business Needs

    The Scalable Customer Service Solution for Your Growing Business Needs

    ServiceNow CSM gives employees easy access and allows for flexibility through change. It also provides automation to meet increasing demands and facilitates a remote workforce.

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  • CIOs: Your Business Needs New Digital Workflows

    CIOs: Your Business Needs New Digital Workflows

    Legacy workflows are not the cost of doing business; they are the cost of inertia. When we are so accustomed to our constraints, we lose our ability to imagine what’s possible.

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  • An Agile System is Your Defense Against Uncertainty

    An Agile System is Your Defense Against Uncertainty

    The story of mankind has been the story of adaptability and a bigger brain that allowed us to imagine and improve our tools.

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  • Building an Effortless Service Desk Experience on ServiceNow

    Building an Effortless Service Desk Experience on ServiceNow

    Implementing ServiceNow is only the first step to making this expectation a reality. The real magic happens with the people and processes you have running your operations on the ground floor.

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  • Navigating the Crisis | Reimagine the New Normal

    Navigating the Crisis | Reimagine the New Normal

    As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.

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  • What to Know About ServiceNow’s Safe Workplace Apps

    What to Know About ServiceNow’s Safe Workplace Apps

    ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.

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  • Your Company’s Survival Depends on Digital Transformation

    Your Company’s Survival Depends on Digital Transformation

    The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.

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  • How to Use CSM Data to Reach Strategic Telco Business Goals

    How to Use CSM Data to Reach Strategic Telco Business Goals

    With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

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  • The Cost and Risks of Disparate and Inflexible Systems

    The Cost and Risks of Disparate and Inflexible Systems

    Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r

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  • Making an Effortless and Seamless Experience for Telco Customers

    Making an Effortless and Seamless Experience for Telco Customers

    With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

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  • Navigating the Crisis | Plan a Return to Scale

    Navigating the Crisis | Plan a Return to Scale

    To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.

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  • Navigating the Crisis | Evaluate the Impact on Workflows

    Navigating the Crisis | Evaluate the Impact on Workflows

    Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.

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  • Crossfuze and Wrangu Announce Strategic Partnership

    Crossfuze and Wrangu Announce Strategic Partnership

    Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.

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  • Staying Competitive as a Telco in the Age of 5G

    Staying Competitive as a Telco in the Age of 5G

    The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.

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  • The Someday of Digital Transformation is Already Here

    The Someday of Digital Transformation is Already Here

    We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.

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  • 5 ServiceNow Features To Enable a Remote Workflow

    5 ServiceNow Features To Enable a Remote Workflow

    IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.

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  • 3 Things to Know About ServiceNow Orlando

    3 Things to Know About ServiceNow Orlando

    ServiceNow upgrades always build on their previous versions, and Orlando is no different.

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  • The State of Telco: Players, Challenges, and Opportunities

    The State of Telco: Players, Challenges, and Opportunities

    In this state of the telco industry report, we take a look at the top players, challenges, and opportunities in the telco industry to help you stay ahead of the competition.

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