Your Digital Transformation Resource Center.
What to Know About ServiceNow’s Safe Workplace Apps
ServiceNow’s new Safe Workplace applications bring consistency and structure to how businesses manage and plan during this critical time.
Navigating the Crisis | Reimagine the New Normal
As businesses contemplate their sunrise plans they face both new constraints and new opportunities. Here are some things to consider as you reimagine the new normal.
Your Company’s Survival Depends on Digital Transformation
The inexorable march of digital transformation must inspire you to think bigger if you want your company to survive.
The Cost and Risks of Disparate and Inflexible Systems
Many businesses in all types of industries face similar challenges associated with disparate systems: too much time spent on non-value-added activities, too much resource-burn, and not nearly enough r
Making an Effortless and Seamless Experience for Telco Customers
With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.
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Navigating the Crisis | Plan a Return to Scale
To manage this transition back to scale, businesses should identify their key capabilities, assess their options, and create a detailed plan. Here’s how.
Navigating the Crisis | Evaluate the Impact on Workflows
Now that businesses are becoming more comfortable meeting these unique challenges, it’s a good time to take stock of how COVID-19 has affected business workflows and how they can be improved.
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Crossfuze and Wrangu Announce Strategic Partnership
Crossfuze and Wrangu announce they have entered into a strategic partnership. The partnership will enable both organisations’ customers to enjoy fast time-to-value in any aspect of ServiceNow.
Staying Competitive as a Telco in the Age of 5G
The best way to give your telco a competitive advantage is to deliver exceptional customer service. It’s all about getting to the heart of what customers really want.
The Someday of Digital Transformation is Already Here
We can no longer take our reality for granted. The opportunity to shape new workflow experiences is here now.
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5 ServiceNow Features To Enable a Remote Workflow
IT and business leaders have to find ways to stay connected and create an efficient and effective work experience for their employees. ServiceNow can help make both of these goals a reality.
3 Things to Know About ServiceNow Orlando
ServiceNow upgrades always build on their previous versions, and Orlando is no different.
The State of Telco: Players, Challenges, and Opportunities
In this state of the telco industry report, we take a look at the top players, challenges, and opportunities in the telco industry to help you stay ahead of the competition.
How to Shift Your Workflow Experiences for the New Reality
How to reflect on, reframe, and communicate your modernization mindset so your company can perform at a high level.
ServiceNow’s Emergency Apps, Services for COVID-19 Are Ready For You
Learn about the four new No-Cost ServiceNow apps to help your organization fight the COVID-19 Coronavirus, and how Crossfuze can implement them for you.
The CIO's Essential Guide to ServiceNow Adoption
If you’re a CIO implementing ServiceNow, we recommend shifting your mindset, communicating early and often, enabling ServiceNow champions, planning a metered rollout, and being consistent.
Our Top Resources for IT Leaders at Commercial Banks
With rapid technological changes, many financial institutions are finding it hard to stay competitive while also ensuring the security and satisfaction of their clients.
The CIO's Essential Guide to Reducing Technical Debt
Within an IT environment, technical debt is frustrating and progress-halting. The good news is that platforms like ServiceNow can help avoid it.
5 Ways to Create the Best Customer Service Management Strategy
Fortunately for business leaders today, the technology exists to help you build solutions, design workflows, and create processes that shape an outstanding experience for your customers.
Spring Cleaning for Your Law Firm’s IT
With lawyers waiting on IT, and IT bogged down by manual processes, it’s little wonder smaller firms are losing clients to bigger firms that have the time and budget to focus on gaining new clients.