How to Transform Customer Service Management at Warp Speed

May 22, 2017 Bridgette Jones

If you’re like most customer-facing enterprises, you probably excel at customer engagement and relationship building, but struggle with delivering solutions that diagnose and permanently fix root causes of customer issues. Questions like, ‘how do I proactively predict and prevent problems before they arise?’, ‘how do I offer self-service automation that minimizes call volume?’ and ‘how can I connect customer service to the entire organization?’ are the questions that IT and Customer Service leaders in enterprise-level companies commonly ask.

Not to worry, ServiceNow has recognized these issues and developed solutions to address these common problems with their Customer Service Management (CSM) application. So how does ServiceNow CSM work?

To educate our audience on this powerful application, Crossfuze and ServiceNow are putting on two free Lunch-n-Learns in the greater Toronto area.

Choose from two different sessions, on May 31 or June 1, and you’ll leave with actionable insights on how you can improve the customer experience at warp speed while reducing operational costs using ServiceNow CSM. You’ll learn:

How ServiceNow helps deliver effortless service: Automation, self- service, or simply connecting your customer to the right person armed with the right information, at the right moment.

 How to Connect Problems to Solutions: Too long has the Customer Service department worked in a silo. ServiceNow helps leverage existing problem resolution processes and makes CSAT a team sport.

How to Take a Proactive Approach to Service: While call deflection efforts matter, ServiceNow strives to proactively communicate with your customer, preventing the need for a customer contact.

Join Crossfuze and ServiceNow to learn more about their approach to CSM at these special, free Lunch-n-Learn opportunities: register here.

We hope to see you there!

 

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