Customer Experience

Resources to help improve CX while reducing operational costs.

  • On-Demand Webinar: CSM in the Real World48:03

    On-Demand Webinar: CSM in the Real World

    On-Demand Webinar: CSM in the Real World

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  • On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story1:00:17

    On-Demand Webinar: Elite Group - A ServiceNow CSM Success Story

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    eBook: How-To Modernize your CX to Gain New Profits.

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  • How to Use CSM Data to Reach Strategic Telco Business Goals

    How to Use CSM Data to Reach Strategic Telco Business Goals

    With ServiceNow CSM data, telcos can tie CSM data to specific business goals, supercharge customer service, and measure and improve the progress of their business. Here’s how.

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  • Making an Effortless and Seamless Experience for Telco Customers

    Making an Effortless and Seamless Experience for Telco Customers

    With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

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  • Total Economic Impact of ServiceNow CSM

    Total Economic Impact of ServiceNow CSM

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  • ServiceNow CSM Success: Focus Brands

    ServiceNow CSM Success: Focus Brands

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  • 10 Pillars of CSM Success

    10 Pillars of CSM Success

    Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability

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  • 5 Ways to Create the Best Customer Service Management Strategy

    5 Ways to Create the Best Customer Service Management Strategy

    Fortunately for business leaders today, the technology exists to help you build solutions, design workflows, and create processes that shape an outstanding experience for your customers.

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  • ServiceNow CSM Success Story: Voxai

    ServiceNow CSM Success Story: Voxai

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  • ServiceNow Success Story: Gary Collins, Finastra4:56

    ServiceNow Success Story: Gary Collins, Finastra

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  • ServiceNow Success Story: Nathalie Pougno, Ricoh5:27

    ServiceNow Success Story: Nathalie Pougno, Ricoh

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  • Interactive Workbook: ServiceNow Onboarding Success

    Interactive Workbook: ServiceNow Onboarding Success

    4 essentials for ServiceNow Onboarding Success

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    eBook: How-To Modernize your CX to Gain New Profits.

    First Name
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  • 7 Tips for Maximizing Your Time at ServiceNow Knowledge 2019

    7 Tips for Maximizing Your Time at ServiceNow Knowledge 2019

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  • ServiceNow On-Demand Webinar: See Customer Service Management in Action47:57

    ServiceNow On-Demand Webinar: See Customer Service Management in Action

    See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow.

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  • What Is A Customer Service Management Strategy for High Quality Customer Experience | Crossfuze

    What Is A Customer Service Management Strategy for High Quality Customer Experience | Crossfuze

    5 essential answers to knowing what a customer service management strategy looks like for ensuring high-quality customer experiences. Read more today!

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  • Customer Service Management Training: Why You Need A Proactive Approach | Crossfuze

    Customer Service Management Training: Why You Need A Proactive Approach | Crossfuze

    5 essential tips for using ServiceNow to deliver high-quality Customer Service Management training on why a proactive approach to CSM is crucial. Read it now.

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  • Customer Service Management Training: Marketing Strategy Including CSM | Crossfuze

    Customer Service Management Training: Marketing Strategy Including CSM | Crossfuze

    Why CSM should be tightly integrated with your marketing strategy—and vice versa. Read this essential customer service management training now and don't miss out.

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  • ServiceNow Success Story: Logan Dunnaway, Colliers International5:55

    ServiceNow Success Story: Logan Dunnaway, Colliers International

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  • ServiceNow Success Story Featuring Naresh Samlal, VITAS Healthcare2:09

    ServiceNow Success Story Featuring Naresh Samlal, VITAS Healthcare

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  • What is the Pillars of ServiceNow Success Book Series?4:35

    What is the Pillars of ServiceNow Success Book Series?

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