Customer Experience

Resources to help improve CX while reducing operational costs.

  • On-Demand Webinar: CSM in the Real World48:03

    On-Demand Webinar: CSM in the Real World

    On-Demand Webinar: CSM in the Real World

    Watch Video
  • Total Economic Impact of ServiceNow CSM

    Total Economic Impact of ServiceNow CSM

    Read Flipbook
  • Watch Now
  • ×

    How-To eBook: Modernize your CX to Gain New Profits.

    First Name
    Last Name
    Country
    Yes! I want to receive more ServiceNow insight via email.
    By opting-in to receive emails from Crossfuze, you confirm that you understand and agree to our privacy policy. 
    Thank you!
    Error - something went wrong!
  • ServiceNow CSM Success: Focus Brands

    ServiceNow CSM Success: Focus Brands

    Read Flipbook
  • 10 Pillars of CSM Success

    10 Pillars of CSM Success

    Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability

    Read Flipbook
  • 5 Ways to Create the Best Customer Service Management Strategy

    5 Ways to Create the Best Customer Service Management Strategy

    Fortunately for business leaders today, the technology exists to help you build solutions, design workflows, and create processes that shape an outstanding experience for your customers.

    Read Article
  • ServiceNow CSM Success Story: Voxai

    ServiceNow CSM Success Story: Voxai

    Read Flipbook
  • ServiceNow Success Story: Gary Collins, Finastra4:56

    ServiceNow Success Story: Gary Collins, Finastra

    Watch Video
  • ServiceNow Success Story: Nathalie Pougno, Ricoh5:27

    ServiceNow Success Story: Nathalie Pougno, Ricoh

    Watch Video
  • Interactive Workbook: ServiceNow Onboarding Success

    Interactive Workbook: ServiceNow Onboarding Success

    4 essentials for ServiceNow Onboarding Success

    Read Article
  • 7 Tips for Maximizing Your Time at ServiceNow Knowledge 2019

    7 Tips for Maximizing Your Time at ServiceNow Knowledge 2019

    Read Article
  • ServiceNow On-Demand Webinar: See Customer Service Management in Action47:57

    ServiceNow On-Demand Webinar: See Customer Service Management in Action

    See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow.

    Watch Video
  • What Is A Customer Service Management Strategy for High Quality Customer Experience | Crossfuze

    What Is A Customer Service Management Strategy for High Quality Customer Experience | Crossfuze

    5 essential answers to knowing what a customer service management strategy looks like for ensuring high-quality customer experiences. Read more today!

    Read Article
  • ×

    How-To eBook: Modernize your CX to Gain New Profits.

    First Name
    Last Name
    Country
    Yes! I want to receive more ServiceNow insight via email.
    By opting-in to receive emails from Crossfuze, you confirm that you understand and agree to our privacy policy. 
    Thank you!
    Error - something went wrong!
  • Customer Service Management Training: Why You Need A Proactive Approach | Crossfuze

    Customer Service Management Training: Why You Need A Proactive Approach | Crossfuze

    5 essential tips for using ServiceNow to deliver high-quality Customer Service Management training on why a proactive approach to CSM is crucial. Read it now.

    Read Article
  • Customer Service Management Training: Marketing Strategy Including CSM | Crossfuze

    Customer Service Management Training: Marketing Strategy Including CSM | Crossfuze

    Why CSM should be tightly integrated with your marketing strategy—and vice versa. Read this essential customer service management training now and don't miss out.

    Read Article
  • ServiceNow Success Story: Logan Dunnaway, Colliers International5:55

    ServiceNow Success Story: Logan Dunnaway, Colliers International

    Watch Video
  • ServiceNow Success Story Featuring Naresh Samlal, VITAS Healthcare2:09

    ServiceNow Success Story Featuring Naresh Samlal, VITAS Healthcare

    Watch Video
  • What is the Pillars of ServiceNow Success Book Series?4:35

    What is the Pillars of ServiceNow Success Book Series?

    Watch Video
  • On-Demand Webinar: ServiceNow Success Story Featuring Integration Partners56:02

    On-Demand Webinar: ServiceNow Success Story Featuring Integration Partners

    Learn how Integration Partners achieved a successful ServiceNow transformation over the last five years, going far beyond out-of-the-box features to improve the customer experience.

    Watch Video
  • The Human Side to Digital Transformation0:34

    The Human Side to Digital Transformation

    Watch Video
  • Answers to Your Burning ServiceNow Questions

    Answers to Your Burning ServiceNow Questions

    A round up of past Q&A from our ServiceNow ITSM and ServiceNow CSM live demos.

    Read Article
  • loading
    Loading More...