10 Pillars of CSM Success

Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability. 

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Part 1: Feel like you’re on the island of digital transformation despair?
Part 1: Feel like you’re on the island of digital transformation despair?

Digital Transformation with ServiceNow Takes a Village

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Critical Customer Service Management Skills That Makes the 360-Degree View Obsolete | Crossfuze
Critical Customer Service Management Skills That Makes the 360-Degree View Obsolete | Crossfuze

Why a 360-degree view of your customers is no longer good enough to drive customer satisfaction