Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow for a technology implementation to derail their focus on providing their clients with prompt service. So, when they needed a new IT Service Management platform they knew they had to go with the best and implement it at lightning speed. Waiting months to launch an ITSM platform wasn’t an option. When Crossfuze told them about their Smart Launch for ITSM solution, all the pieces fell perfectly in place. In just a handful of weeks and at a fixed price, Macfarlanes had delivered a winning implementation in record time with raving user reviews. Now, the sky is the limit with ServiceNow, thanks to Crossfuze.
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36:49This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path to meaningful operational impact.
How to modernize ITSM and provide a path to meaningful operational impact: best practices for improving IT services, employee engagement and experience using ServiceNow.
A practical, how-to guide for developing and using OCM strategies to achieve lasting digital transformation. Learn how to initiate change, engage employees, navigate roadblocks, and more.
10:40Learn about the top 4 features and innovations in the ServiceNow London release that you'll get the most value from.
47:57See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow.
53:41Martha Heller, an IT executive recruiter and author of The CIO Paradox and Be the Business: CIOs in the New Era of IT presents a list of new skills critical to every senior IT professional today.
57:39Hear from ServiceNow Chief Innovation Officer, Dave Wright and ServiceNow VP Product Marketing, Kevin Murray and learn about all the latest innovations included in the ServiceNow London release.
59:11Learn how to consumerize the self-service experience for end-users, report incidents and follow incidents from root cause to remediation with the ServiceNow ITSM solution.
43:20Experts including "Be the Business' author Martha Heller, and ServiceNow gurus share their thoughts on the future of digital services transformation.
We are all inside the tornado of converting our business and consumer experiences to digital. Businesses win based on the distribution of superior digital experiences.
