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Crossfuze-ServiceNow Success Story-Integration Partners

A collection of resources designed to help you make the most of your ServiceNow implementation and put you on the path to achieve early wins and gain new profits.

Issue link: https://www.crossfuze.com/servicenow-resources/i/1024559

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When Integration Partners first implemented ServiceNow, the networking technology company took a gamble: The out-of- the-box capabilities of ServiceNow did not match Integration Partners' long-term vision for what the company wanted ServiceNow to become. Fortunately, Michelle Brockney, the company's Director of Business Operations who led the ServiceNow charge, recognized that ServiceNow represented a once-in-a-career opportunity to achieve digital transformation across her organization. Michelle knew she had to move quickly to keep internal confidence high and deliver more value to Integration Partners' clients. Michelle also recognized that Integration Partners couldn't go it alone. The company would need help from a partner that knew the platform inside and out, and had expertise in building a foundation for success. Moreover, the ServiceNow partner would need to help cra a long-view vision that everyone at Integration Partners could confidently rally around. A CROSSFUZE SERVICENOW SUCCESS STORY Integration Partners Transforms Business Operations Using ServiceNow Match Made in Technology Heaven — Crossfuze was a match made in technology heaven for Integration Partners. Integration Partners lacked confidence that the direction it wanted to take the platform would be in line with industry best practices, so Michelle leaned heavily on Crossfuze for expert insight and perspective. Integration Partners also had little time aer purchasing its licenses to prove out the value of ServiceNow across the organization. The stakes were high, and the pressure mounted fast. But Crossfuze was there every step of the way, helping to drive the innovative thinking and exceptional implementation practices that kept the company's ServiceNow wins coming early and oen. Implementation Partners' ServiceNow Journey — Integration Partners' ServiceNow story begins in 2013, when the company was looking for a way to automate and connect multiple disparate workflows and systems to improve the customer experience. The company decided on ServiceNow and developed a long-term vision to use the platform to create a single system of record that would be shared by all departments across the organization. Over five years of innovative thinking and exceptional implementation, and I couldn't be more proud of what we have achieved. Without Crossfuze, we would never be where we are today. MICHELLE BROCKNEY Director of Business Operations, Integration Partners

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