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Crossfuze Case Study: Slack Integration with ServiceNow

Issue link: https://www.crossfuze.com/servicenow-resources/i/1147072

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Transformative Outcomes Origami Risk found that its employees responded to ServiceNow approval requests nearly 92% faster when using the Slack Approvals Integration for ServiceNow: X The integration has removed the need to toggle between two platforms thus speeding up resolution times which, in turn, improved employee productivity and overall experience working with IT. X By making the user experience fast and easy, the process was quickly adopted. This helps IT track what requests are most common and require the most time to address and resolve. They can better predict what's needed by the employee community and proactively plan to deliver better, faster, and more accurate support. The Slack Approvals Integration for ServiceNow has been so well-received that Crossfuze now offers this solution to other ServiceNow customers that use Slack. HOW THE SLACK APPROVALS INTEGRATION FOR SERVICENOW WORKS: Need help? Contact us at LetsTalkSlack@crossfuze.com to connect with a ServiceNow Success Consultant. © 2019 Crossfuze. All rights reserved. Crossfuze-CaseStudy-OrigamiRisk-JUL19 It's very important for us to make processes as efficient and painless as possible for our colleagues. With the Slack Approvals Integration for ServiceNow, we're able to process requests and service our colleagues faster. This in turn allows us to support to our customers more effectively. Streamlining internal processes, enables us to positively impact both the employee and customer experience. ERIC ESPESETH | CIO, ORIGAMI RISK The ServiceNow approver is notified within their Slack instance that an approval is needed for a ServiceNow change request or catalog item. Approval updates are posted in the existing approval request message sent directly to each approver, providing real-time activity in a single-message experience. The ServiceNow approver has the option to click "approve" or "reject" within their Slack instance, as well as submit comments regarding the approval decision.

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