Collateral

Crossfuze-CaseStudy-LawFirmB-Web-F

Issue link: https://www.crossfuze.com/servicenow-resources/i/1164606

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A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premises IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications. The firm's long-term goals for ServiceNow included: X Boost efficiency and productivity: The firm needed a solution that would be scalable, manageable for the firm's IT staff, and able to ensure a seamless user experience. X Consolidate apps: By consolidating apps under ServiceNow, the firm wanted to avoid separately supporting and troubleshooting business apps, so it could redirect resources to high-priority projects. X Invest in more cloud-based SaaS solutions: The firm viewed ServiceNow as a central nervous system through which numerous additional enterprise services could easily be added. X Integrate with existing network monitoring infrastructure: The firm was already using a service KACE to manage and secure all network-connected devices; ServiceNow needed to integrate with KACE. A CROSSFUZE SUCCESS STORY Law Firm Embraces ServiceNow TM 's Potential to Consolidate Multiple Business Apps Crossfuze demonstrates ServiceNow's value While the law firm was conceptually on board with ServiceNow, the firm's IT team relied on Crossfuze to demonstrate how ServiceNow could provide a strong ROI. Crossfuze focused on providing value via: X Accelerated launch: In a matter of weeks, Crossfuze used pre-existing code and best-practice configurations to build out about 80% of the firm's ServiceNow ITSM platform. X Customized consulting: When the firm expressed doubts that it would be able to manage the platform on its own over the long term, Crossfuze walked IT through exactly what resources and expertise would be required, leaving the team feeling confident and informed. X Constant communication and transparency: The firm appreciated that Crossfuze did not want to just implement ServiceNow and move on; Crossfuze took the time to show the firm exactly what was being done and teach the firm's IT team how to use ServiceNow optimally.

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