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Forrester: Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate

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2 Legacy Monitoring Tools Hold Digital Transformation Hostage Legacy toolsets — those with disjointed and outdated offerings (monitoring, alerting, analytics, etc.) and strategies (road map, market approach, etc.) — are prevalent, despite their failure to provide end-to-end visibility into the digital services that enterprises deliver to customers. 1 This causes lengthened service disruptions, issues finding faults in the system, and poor customer experience, while not supporting the shift to hybrid-cloud environments or new application architectures (e.g., containerized microservices, serverless). Forward-thinking enterprises look to drive extensive automation with AI and machine learning (ML) algorithms. Companies must adopt a modern platform that brings order to chaos and future-proofs them as the adoption of newer technologies continues to rise. Key Findings Legacy infrastructure and application monitoring tools are pervasive. Only 12% of organizations are solely using modern tools. Those with legacy tools are focused more on survival than transformation. A third (33%) of companies are using 20 or more tools, adding complexity and hindering agility. Companies without a framework for modern toolsets are already behind, stifling future growth. An AIOps-enabled monitoring solution allows teams to consolidate toolsets, improve service visibility, and automate operations, while creating a viable environment for expanding AI/ automation usage. Overview Situation Implication Opportunity Conclusion FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY SCIENCELOGIC SEPTEMBER 2019 PREVALENCE OF LEGACY TOOLS PARALYZES ENTERPRISES' ABILITY TO INNOVATE Overview

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