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7 Pillars of Organizational Change Management to Achieve ServiceNow Wins
7 Pillars of Organizational Change Management to Achieve ServiceNow Wins

A practical, how-to guide for developing and using OCM strategies to achieve lasting digital transformation...

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10 Pillars of CSM Success
10 Pillars of CSM Success

Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability