On-Demand Webinar: Discover how you can achieve greater speed and agility with ServiceNow CSM.
How do these numbers impact service delivery at your organization — 36, 127 and 163?
If you missed ServiceNow’s Survey Report on Customer Service, you may want to watch our webinar to see how our CSM Quickfuze application can help you keep pace with the customer service leaders who are achieving better service delivery with these strategies:
- 36% more likely to offer self-service options for simple requests
- 127% more likely to enable their agents to engage cross-organization when resolving customer problems
- 165% more likely to address the root cause of a customer’s problem, thereby closing the resolution gap
You’ll also walk away with:
- Applicable knowledge on improving IT/CS collaboration, sharing ITIL processes with CS, and establishing preventive Customer Service.
- Case studies where we leveraged ServiceNow and our 25+ years of Customer Service experience to improve contact center performance.