Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow for a technology implementation to derail their focus on providing their clients with prompt service. So, when they needed a new IT Service Management platform they knew they had to go with the best and implement it at lightning speed. Waiting months to launch an ITSM platform wasn’t an option. When Crossfuze told them about their Smart Launch for ITSM solution, all the pieces fell perfectly in place. In just a handful of weeks and at a fixed price, Macfarlanes had delivered a winning implementation in record time with raving user reviews. Now, the sky is the limit with ServiceNow, thanks to Crossfuze.
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