Flow by ServiceNow is a conversational AI service desk. It answers and automates employee requests directly in Slack, Microsoft Teams and email — for IT, HR, Legal, and any team that fields requests. Up and running in a day.
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A faster route to a service desk.
Connect tools your team already use.
Slack, Microsoft Teams and email.
For any team that fields requests.
Employees expect support in the tools they already use, not another portal to navigate. Flow by ServiceNow answers from your existing knowledge in the same thread and runs an automation when one exists.
The question gets asked in chat. The answer should arrive there too.
Password resets. Access requests. New starter setups. The same repeatable work, week after week.
Flow can answer from existing knowledge, run an automation when one exists, and hand work to a person when needed.
Start with a 30-day free trial, with no credit card required.
After that, pricing depends on conversations and automation runs.
After the 30-day free trial, new Flow customers start with a $10K annual commitment. $1K top-ups are available when additional capacity is needed.
PRE-REGISTER FOR FLOW→Existing ServiceNow customers consume ServiceNow AI credits for Flow. Entitlement depends on your current ServiceNow AI SKU; some customers may need an additional Assist pack.
TALK TO CROSSFUZE→Conversation
One exchange about a single issue. It ends when the employee moves to a new topic.Automation
Each automation run is counted once, whether triggered through chat, email or API.FAQ
Everything you need to know about working with us. Can't find what you're looking for? Reach out to our team.
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