SERVICENOW INDUSTRY SOLUTIONS - STATE & LOCAL AGENCIES

The ServiceNow Elite Partner for State, Local & Public Sector.

Crossfuze is a trusted advisor to a growing number of government departments and agencies, helping them to digitize and refine their processes and service models to fit the changing needs of a digital world.

Plus, as a ServiceNow Elite Partner, Crossfuze has extensive experience implementing the Now Platform for many public sector customers, including province, state, and local government agencies across the U.S. and Canada.
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We're the trusted partner for State & Local Agencies and the Public Sector.

CUSTOMER SUCCESS

State & Local -ServiceNow Success Story

Hear from Carey Deaton at Community Health Choice about using Crossfuze's Smart Launch product to get going fast and painlessly with ServiceNow.

State & Local agencies are faced with similar digital transformation challenges.​..

Siloed systems and disparate operations
Proactivity outweighed by reactive needs
Missing a reliable 360 degrees view of the customer / citizen

What are the key drivers for State & Local Agencies to establish digital services?

98%

Better online experience

52%

Better collaboration among agencies

73%

Optimize operations/lower costs

48%

Increase innovation

64%

Increase citizen engagement

Source: GovTech

SERVICENOW FOR STATE & LOCAL AGENCIES

Be available where your citizens and residents expect to find you: email, mobile, phone & inperson.

In a world of frictionless digital customer experiences, engagements with government and public sector bodies have the potential to be truly life changing.

Typical day-today interactions can range from registering for assistance with a disability to managing student loan payments.
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  • Provide end-to-end connection of citizens and residents with the right government services and enable cross-departmental case management
  • Allow for proactive monitoring, communication, and resolution of issues quickly with intelligent task routing and streamlined workflows
  • Make it possible for citizens and residents to request information online and search for existing solutions to their queries
SERVICENOW FOR STATE & LOCAL AGENCIES

What can the right solution achieve?

Greater accessibility, equity, transparency, and speed. These are among the key goals of many organizations seeking to improve their digital services.

The Now Platform helps thousands of State and Local government stagff across North America and EMEA meet the challenges of siloes services and disparate delivery by helping all your IT and workflow systems work smarter.
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99.9%

Reduction in inquiry assignment times - from 36 hours to under 2 min

70%

Reduction in inquiry resolution times - from 120 hours to under 34 hours

50%

Reduction in service delivery costs

Simplified

Access to 100s of services via a single citizen portal

Lower

Cost to taxpayers
SMART LAUNCH FOR SERVICENOW

Implement ServiceNow for your State or Local Agency in as little as 30 days with SMART Launch.

Lay the groundwork for success with an expert-led ServiceNow implementation done fast, on budget, and with no technical debt.

Our best-in-class, battle tested solution empowers organizations to take control and leap ahead to go-live with an accelerated timeline.
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CUSTOMER SUCCESS STORIES

How we've helped State & Local Agencies with ServiceNow.

“Working with Crossfuze is one of the joys of my development life. Crossfuze consistently suggests solutions to problems that I would not have considered and the solutions they deliver are easy to maintain and to enhance. Their 'value-add' is extremely high. I have confidence in the caliber of all of Crossfuze’s developers; they consistently bring such a strong skill set to their work.”

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Public Transit Agency enhances SecOps with Crossfuze Advisory Services. Implementing SecOps is a journey, and Crossfuze and the agency worked as partners to arrive at the perfect destination.

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Streamlining Operations and Optimizing Security Operations with CMDB and ServiceNow ITOM

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THE CROSSFUZE DIFFERENCE

Crossfuze is uniquely positioned as the ServiceNow journey partner for State & Local Agencies.

Value Realization

• Business value assessments
• KPI and ROI definition
• Benchmarking studies​
• Value realization dashboards​

Advisory Services

• Strategy and roadmapping
• Phase zero engagements
• COEI and platform governance​
• Architectural assurance​

Support & Optimization

• Remote development (InfuzeTM)
• Managed services (ExtendTM)​
• Staff augmentation (RoT)​

Professional Services

• Implementation services​
• Proprietary accelerators
• Business process consulting
• Training and enablement​
BEST OF BOTH WORLDS

Agile, innovative, tried & tested.

  • 20 years of experience
  • 1+ million consulting hours delivered
  • #1 Customer Satisfaction Award​
  • Accelerated Growth Partner of the Year​
  • 500 ServiceNow Certifications​

Speak to us today.

We are an industry-recognized ServiceNow Elite Partner built to guide you through every stage of your journey with the ServiceNow platform.

Whether you are new to ServiceNow or an existing ServiceNow customer, Crossfuze has you covered.
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Whatever stage of the journey you're at with ServiceNow, Crossfuze has you covered.

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We are an industry-recognized ServiceNow Elite Partner trusted by CIOs and Digital Transformation leaders across the world.

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FEATURED
Crossfuze awarded prestigious 2025 ServiceNow Elite Consulting & Implementation Partner of the Year Award
Why AI needs a control tower – and why ServiceNow is the answer
FREE WORKSHOP: Maximise Your ServiceNow ROI - Practical Strategies for Success
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