SERVICENOW INDUSTRY SOLUTIONS - LEGAL

The ServiceNow Elite Partner for Law firms.

As a ServiceNow Elite Partner and a proud Business Partner of the International Legal Technology Association, Crossfuze has extensive experience implementing ServiceNow solutions for law firms throughout the world.

As your service partner, we’re in it for the long term, ready to assist you with whatever implementations, modifications, or configurations you need to further automate your firm.
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Crossfuze has delivered more ServiceNow success with law firms than any other partner.​​

CUSTOMER SUCCESS

Law Firms - ServiceNow Success Story

Hear from Kerry Angel of Macfarlanes on their implementation of ServiceNow with the Crossfuze team.

Many law firms are facing similar challenges.​..

Manual processes and workflows​
Inefficient case management​
Limited collaboration and visibility​
Data silos and inaccurate reporting​
SERVICENOW FOR LAW FIRMS

Our solution checks all the boxes.

In an industry driven by precision, deadlines and details, law firms can’t afford an IT disruption.

But modern firms, with reduced administrative issues and increased billable hours offer associates better work-life balance and will, ultimately, retain the best talent—and change the industry.

To stay in the race, firms must find solutions that check all the boxes and keep extremely confidential information safe and secure.
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  • Increase efficiencies
  • Reduce unnecessary spend
  • Improve billable hours for fee earners
  • Enhance clients’ experience
  • See deep returns on their ServiceNow investment

Run your Law Firm on ServiceNow with LegalAssist by Crossfuze

  • 1
    New Business Intake
    Intake of new clients & matters, and executing data entry across various systems of record (Matter Management System).
  • 2
    Conflict Checks
    Check whether new clients have potential conflict (existing lawsuit) with existing clients.
  • 3
    Secretarial Support
    Attorneys request a wide variety of tasks from their secretarial staff, including legal research, print requests, doc, review, time entry, etc.
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LegalAssist addresses the needs of top law firms

Enhanced Productivity
  • Automate routine tasks, freeing up staff to focus on high-value tasks​​
  • Streamline matter management, reducing the time and effort required to handle cases​​
  • Implement workflows and playbooks, simplifying legal project management​​
Improved Collaboration
  • Real-time commenting and task assignment, reducing email clutter and improving team coordination​​
  • Centralized platform for team collaboration, enhancing productivity and reducing misunderstandings​​
  • Automated notifications and alerts, ensuring timely responses and minimizing delays​​
Data-Driven Insights
  • Customizable dashboards and reports, providing real-time visibility into legal operations​​
  • Data analytics and benchmarking, enabling data-driven decisions and strategic planning​​
  • Identifying and addressing potential legal risks, mitigating potential losses​​
Vendor Management Workspace
  • Scalable platform supporting growth and adapting to changing legal needs​​
  • Flexible workflows and playbooks, accommodating evolving priorities and requirements​​
  • Integration with existing systems, streamlining implementation and reducing costs​
LEGAL ASSIST MODULE

LegalAssist Conflict Checker

  • Comprehensive Conflict Detection​
    Utilize advanced algorithms to rapidly scan your entire client database, efficiently identifying potential conflicts of interest that manual processes might overlook, ensuring thorough conflict assessment.​
  • Real-Time Alerts
    Receive immediate notifications about potential conflicts, allowing you to address issues proactively and avoid ethical breaches or legal complications.​
  • Enhanced Compliance & Trust​
    Maintain strict adherence to legal and ethical standards, safeguarding your firm’s reputation and client relationships by mitigating risks associated with conflicts of interest.​
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LEGAL ASSIST MODULE

LegalAssist New Business Intake

  • Seamless Data Integration
    Streamline the entry of new client and matter information across all systems of record, eliminating duplicate work and ensuring data consistency throughout your matter management system.​
  • Time & Error Reduction
    Transform the intake process from hours to minutes, significantly reducing the potential for errors and ensuring accurate, up-to-date information across all platforms.​
  • Enhanced Conflict Checking
    Leverage the integrated conflict checker to automatically identify potential conflicts during the intake process, maintaining compliance and protecting your firm’s reputation from the outset.​
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LEGAL ASSIST MODULE

LegalAssist Secretarial Services

The ServiceNow Legal Secretarial Services app was developed by Crossfuze consultants with deep experience in the legal industry. This tool replaces email and spreadsheets as the primary means for orchestrating secretarial, paralegal and administrative support to the firm’s fee earners.
  • Centralized Request Management ​
    Streamline all your requests for document preparation, research assistance, and time entry into one easy-to-use system, eliminating the chaos of email chains and verbal instructions.​
  • Enhanced Task Tracking and Prioritization ​
    Automatically log, prioritize, and assign tasks to ensure nothing is overlooked, and deadlines are consistently met, improving overall efficiency and communication.​
  • Increased Productivity and Focus​
    By managing routine tasks seamlessly, the software allows senior attorneys to dedicate more time to high-value legal work, enhancing productivity and job satisfaction.​
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SMART LAUNCH FOR SERVICENOW

Implement ServiceNow for your Law Firm in as little as 30 days with SMART Launch.

Lay the groundwork for success with an expert-led ServiceNow implementation done fast, on budget, and with no technical debt.

Our best-in-class, battle tested solution empowers organizations to take control and leap ahead to go-live with an accelerated timeline.
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CUSTOMER SUCCESS STORIES

How we've helped Law Firms with ServiceNow.

"Crossfuze will give you the ServiceNow expertise and guidance you need to succeed. Regardless of the situation, they’re always there to help in case you need it. I can pick up the phone and call for help and receive a response in record time."

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Using ServiceNow, Crossfuze helps Latham & Watkins deliver enterprise-wide service that supports its “follow-the-sun” model

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Mid-sized law firm uses rapid ServiceNow rollout to catch up to its competition

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Law Firm enhances Case Information Management for better client service with ServiceNow App Engine

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THE CROSSFUZE DIFFERENCE

Crossfuze is uniquely positioned as the ServiceNow journey partner for Law Firms.

Value Realization

• Business value assessments
• KPI and ROI definition
• Benchmarking studies​
• Value realization dashboards​

Advisory Services

• Strategy and roadmapping
• Phase zero engagements
• COEI and platform governance​
• Architectural assurance​

Support & Optimization

• Remote development (InfuzeTM)
• Managed services (ExtendTM)​
• Staff augmentation (RoT)​

Professional Services

• Implementation services​
• Proprietary accelerators
• Business process consulting
• Training and enablement​
BEST OF BOTH WORLDS

Agile, innovative, tried & tested.

  • 20 years of experience
  • 1+ million consulting hours delivered
  • #1 Customer Satisfaction Award​
  • Accelerated Growth Partner of the Year​
  • 500 ServiceNow Certifications​

Speak to us today.

We are an industry-recognized ServiceNow Elite Partner built to guide you through every stage of your journey with the ServiceNow platform.

Whether you are new to ServiceNow or an existing ServiceNow customer, Crossfuze has you covered.
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Whatever stage of the journey you're at with ServiceNow, Crossfuze has you covered.

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We are an industry-recognized ServiceNow Elite Partner trusted by CIOs and Digital Transformation leaders across the world.

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FEATURED
Crossfuze awarded prestigious 2025 ServiceNow Elite Consulting & Implementation Partner of the Year Award
Why AI needs a control tower – and why ServiceNow is the answer
FREE WORKSHOP: Maximise Your ServiceNow ROI - Practical Strategies for Success
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