The banking industry has never gone through as much change as it has in the last several months. From delivering products and services that were expected to having to innovate overnight to address the unexpected, CIOs have been faced with challenges never experienced before in their careers. In addition to mounting external pressures, many banks still grapple with fragmentation in internal workflows due to disparate legacy systems.

To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce and consolidate and integrate existing systems, all while continuing to deliver an exceptional employee and customer experience.

Join us for a virtual conversation with Keith Pearson, former Head of Technology Resilience at Lloyd’s Bank, and today, Head of Financial Services, EMEA at ServiceNow.

Keith will dive deep into the trends that are redefining how banks operate and how CIOs are addressing the pressures, demands, and opportunities resulting from this new and dynamic landscape.

Watch this on-demand webinar and learn:
- Real-life stories of the successes and lessons learned of a former Big Four banking IT transformational leader
- Strategies for maintaining operational resilience during unprecedented times
- How to better connect the front, middle, and back-offices using streamlined workflows
- How to keep customers happy amid change

‍00:00 Introduction.
‍02:15 How do you define digital transformation?
‍08:16 Organizational and cultural challenges of digital transformation.
‍13:32 The messy middle of technology.
‍19:13 Importance of speed in digital transformation.
‍22:49 The importance of having a single data model.
‍28:12 How to integrate servicenow into the core systems.
‍34:37 Industry verticalization and integration of services.
‍39:42 Putting data and technology at the heart of operational resilience strategy.
‍45:39 The importance of data and resilience.
‍51:21 Best practices for building operational resilience.